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helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

gators82577's avatar
gators82577
Seasoned Rookie
6 years ago

What additional information do you need?  I provided a video showing it happen, an entire thread of people explaining that the same thing happened to them (a thread you closed as solved for some strange reason), and a description of the scenario as the original post to this thread.  Please give me something specific that the team would need to know and I will do my best to provide it. 

Edit: to answer your edit question: sometimes it does but that isn’t the only thing that causes the crash, seemingly it is whenever you’re trying to leave the home lot to travel somewhere else. 

JimmiAlanXCIX's avatar
JimmiAlanXCIX
6 years ago

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.27.3.2300
What expansions, game packs, and stuff packs do you have installed? All stuff packs, game packs, and expansion packs are installed
Steps: How can we find the bug ourselves? It’s in live mode
What happens when the bug occurs? I can’t click on any any objects or sims, and it won’t load anything it just keeps crashing
What do you expect to see? It’s crashes
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No

‌

Everytime I open my sims game and get to live mode it won’t let me click on anything, and when it does no options pop up, it won’t let me save, and then it crashes. 

Edit By Crinrict: Added Tag to Title, Adjusted Title

  • SimGuruJoystick's avatar
    SimGuruJoystick
    Icon for EA Staff rankEA Staff
    6 years ago

    Hi there,

    Is this issue still occurring for you? 

    If so, could you perform a hard reboot of your console to clear your cache?

    Xbox One Hard Reset:

    1. Holding the power button down for 10 seconds while the system is on will perform a hard reset.
    2. The Xbox One Will Switch Off.
    3. Power on the Xbox One again. You’ll see a green start-up screen.
    4. All your data is preserved, but the cache will be cleared and settings may reset

    If this doesn't fix your issue then you might try uninstalling then reinstalling the base game and all the packs and see if that solves your problem.

    Hopefully one of these two will fix the crash issue.

    If not, then we will need to investigate more of what is going on.

    -SimGuruJoystick

  • helenajade863's avatar
    helenajade863
    5 years ago
    @SimGuruJoystick Please investigate ASAP this has gone beyond a joke. A resolution was done for PS and not xbox. We as xbox users feel like we have been pushed away and ignored by the developers. Fix the issue before you loose more loyal users

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