Please Patch your game to 1.34 to correct the crashing issue. Please ONLY post about the crashing in this thread. For any other issue, please read this thread [Read First][Current Issues] Game Issues or Crashes Patch 1.33 (Nov 10 Update) SimGuruNick Tweet regarding this issue. These crashes can happen randomly, and are not reproducible. Please always submit a video, a note and a crash report when the game crashes using the PS4 Report Tool on your console. If the crash is specific, and you can reproduce it, please post a bug report in the bug forums. Please also be sure to read this post [Read First][Current Issues] Game Issues or Crashes Patch 1.33 (Nov 10 Update) This is a new crash for PS4 users as of this patch 1.33. The following is general troubleshooting, and most likely will not help with this specific issue. 1. Turn off Your system completely, let it sit for a few minutes and power it back on. 2. Make sure your game is up to date. Spoiler (Highlight to read) Go to the PlayStation home screen. Highlight the game you want to update and press the Options button on your controller. Select "Check For Update" and install any updates that are available. Reboot your PlayStation 4. Go to the PlayStation home screen. Highlight the game you want to update and press the Options button on your controller. Select "Check For Update" and install any updates that are available. Reboot your PlayStation 4. 3. Make sure your Console system software is up to date. Spoiler (Highlight to read) Select Settings at the top of the PlayStation home screen. Choose "System Software Update" and allow any system updates to install. Reboot your PlayStation 4. Select Settings at the top of the PlayStation home screen. Choose "System Software Update" and allow any system updates to install. Reboot your PlayStation 4. 4. Uninstall and Reinstall the Game. Spoiler (Highlight to read) Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete. Select a game or application. Set check marks beside the data you wish to delete or Select All. Select Delete > then OK to confirm your decision. Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete. Select a game or application. Set check marks beside the data you wish to delete or Select All. Select Delete > then OK to confirm your decision.

Hello all. We just released a patch (Version 1.34) on PS4 and XBOX One to fix many of the crashing issues being experienced. Please update your game and give it a try. If you're still running into random crashes, please let us know. Thank you for your patience.

PoptartJuniper

Hero (Retired)

5 years ago

Solved

[FIXED][PS4] Sims 4 Random Crashing Patch 1.33

Please Patch your game to 1.34 to correct the crashing issue.

Please ONLY post about the crashing in this thread. For any other issue, please read this thread [Read First][Current Issues] Game Issues or Crashes Patch 1.33 (Nov 10 Update)

SimGuruNick Tweet regarding this issue.

These crashes can happen randomly, and are not reproducible. Please always submit a video, a note and a crash report when the game crashes using the PS4 Report Tool on your console.

If the crash is specific, and you can reproduce it, please post a bug report in the bug forums.

Please also be sure to read this post [Read First][Current Issues] Game Issues or Crashes Patch 1.33 (Nov 10 Update)

This is a new crash for PS4 users as of this patch 1.33.

The following is general troubleshooting, and most likely will not help with this specific issue.

1. Turn off Your system completely, let it sit for a few minutes and power it back on.

2. Make sure your game is up to date.

Spoiler

Go to the PlayStation home screen.
Highlight the game you want to update and press the Options button on your controller.
Select "Check For Update" and install any updates that are available.
Reboot your PlayStation 4.

Go to the PlayStation home screen. Highlight the game you want to update and press the Options button on your controller. Select "Check For Update" and install any updates that are available. Reboot your PlayStation 4.

3. Make sure your Console system software is up to date.

Spoiler

Select Settings at the top of the PlayStation home screen.
Choose "System Software Update" and allow any system updates to install.
Reboot your PlayStation 4.

Select Settings at the top of the PlayStation home screen. Choose "System Software Update" and allow any system updates to install. Reboot your PlayStation 4.

4. Uninstall and Reinstall the Game.

Spoiler

Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.

Select a game or application.

Set check marks beside the data you wish to delete or Select All.

Select Delete > then OK to confirm your decision.

Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete. Select a game or application. Set check marks beside the data you wish to delete or Select All. Select Delete > then OK to confirm your decision.

playstation

xbox

SimQARobo
5 years ago
Hello all.

We just released a patch (Version 1.34) on PS4 and XBOX One to fix many of the crashing issues being experienced.

Please update your game and give it a try. If you're still running into random crashes, please let us know.

Thank you for your patience.

481 Replies

dj-conflict
5 years ago
Game has crashed 3 times for me on PS4 pro in the past hour after the latest update. It's unplayable, I boot up the game load up my household, my console sounds like it's about to explode then it crashes.
Been playing the game for the past few days after buying get famous, no issues other than its usual laggy and unresponsive performance issues. New patch dropped, I downloaded it and then the crashing happened. I can't play the game at all now after wasting my money on get famous.
Yous really need to get your priorities straight, another expansion pack and some daft skin tone sliders when the game is STILL plagued with bugs and performance issues. I've spent a fortune on this garbage!
rosso359
5 years ago
Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Latest
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Going on a date and it just crashes
What happens when the bug occurs? As above
What do you expect to see? I was asked out on a date and in the middle of the date it just crashed and gave an error
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure

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Help

Edit By Crinrict: Added Tag to Title, Adjusted Title
alanmichael1
Seasoned Ace
5 years ago
@rosso359 There seems to be a general problem with random crashing. After the first start my game (on PC) also crashed to desktop after 3 minutes. Players on the forum reported this as well.
crinrict
Hero+
5 years ago
Crashing issues should always be posted for the respective platform.

Preferably in the tech section
- https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4
- https://answers.ea.com/t5/Technical-Issues-Consoles/bd-p/the-sims-4-technical-issues-consoles-en
- https://answers.ea.com/t5/Technical-Issues-Mac/bd-p/The-Sims-Mac

Best not to mix plaforms.
dj-conflict
5 years ago
@helenajade863 I can't even play the game on PS4 after this latest update, crashed 3 times in the space of an hour and I've only just downloaded it XD
Uigenna
Seasoned Veteran
5 years ago
I'm getting this too, and I'm also on PS4. Since I downloaded the patch, my game had crashed three times. I haven't even been able to PLAY yet because of this. I know to expect that every patch will break things, but this crashing issue is making the game unplayable.
dj-conflict
5 years ago
Same here, crashed 3 times in one hour on PS4 after installing update, going through the arduous process of reinstalling the game and all the dlc to go for my 4th attempt, not holding my breath though.
shenan93
5 years ago
Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? EP05:1.assets.live-ep05.134
What expansions, game packs, and stuff packs do you have installed? All except for Luxury Party Stuff, Realm of Magic & Journey to Batuu
Steps: How can we find the bug ourselves? Play gameplay. I have found there is no specific trigger after running through multiple save games / game play options.
What happens when the bug occurs? During usual gameplay game freezes, crashes and error code (CE-34878-0) pops up. I am then asked to close the game
What do you expect to see? I expect to play my game without it crashing
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Latest patch, installed today 10th November at 18:40, finished by 19:00 first glitch occurred at 19:08
‌
Image of the error message that appears on PS4 after game crashes
dj-conflict
5 years ago
Same issue on PS4. Crashed 3 times in one hour after update
JellylorumItIs
5 years ago
Same here. The game is completely unplayable right now ever since I installed the update.
It happens in every mode, even in build mode. Please don't say that solving this will take as long as it took to fix the bugs we had after Eco Living.