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laurenjanee98's avatar
laurenjanee98
Seasoned Novice
9 months ago
Solved

Game unplayable since update

Hello all, I am posting this because I really need some help, ever since the last update for the 25th anniversary of the sims (the update that changed the main menu screen) my game is so messed up I cannot play it. Every single time I go into buy or build mode in every single saved file I have the entire game crashed and takes me to the main Xbox screen. This has happened about 5 or 6 times and it doesn’t just suck the fun out of my game, it makes me want to not even bother trying to play it anymore. Which is really sad because it’s always been my favorite. Can someone please help me with this ? Here’s some extra info incase it’s needed: Xbox series X, expansions: island living, snowy escape, and jungle adventure & the pack that has Windenburg (sorry I’m drawing a blank on the name) hoping someone can help me save my game and all my cute little sims :( thanks 

  • Hi all,

    This issue is currently being tracked in the open bug report here. Please be sure to add your information into this current thread to help us further track the issue.

    Thank you! 

4 Replies

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi there. Take a look at the troubleshooting steps here and let me know if they help or not. Thanks!

  • laurenjanee98's avatar
    laurenjanee98
    Seasoned Novice
    9 months ago

    Hello and thank you for your reply ! The trouble shooting steps did not help, is there anything else I can try or a way to forward the problem to EA/SIMS? 

  • RyDoesIt's avatar
    RyDoesIt
    Rising Newcomer
    9 months ago

    This is also happening to me on my Xbox One. I've been trying to redesign a house for days now and I can never get it done. Saving during the build hasn't seemed to work; I always have to start over.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi all,

    This issue is currently being tracked in the open bug report here. Please be sure to add your information into this current thread to help us further track the issue.

    Thank you! 

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