Game won’t launch

Hello,

For this specific error message, please run through the steps provided in the article here. 

Please someone help me, I am back to having the same problem I cannot launch my game on Xbox - But I am not sure that it is an Xbox problem. I am stuck in a loop. The game will not load and I received a message saying “took too long to start”, So then I uninstall and reinstall the game and all of the add-ons. Then the game will start. However when I get to the opening screen after loading my profile, when I try to resume my game,  I receive a message saying there is additional content coming in “sims delivery.” So then I go to “game options” and watch until that delivery is completed and extracted. Then I try to play the game and it says there is missing new Sims delivery content and I should restart the game in order to have all the content.  
So I click yes to restart, and then I’m back to the original problem which is the game will not load and I get the “too long to start”message. Etc etc. So now all of a sudden the game is completely unplayable

PS this article that linked in the earlier reply is not helpful. I have dine the 3 things it suggests.  I think this problem is specifically linked to new Contant delivery from EA, not Xbox

Here are screenshots of the messages of the loop I am stuck in when I try to download & extract from Dims Delivery and relaunch

 

No one can help? Any suggestions of where to go for assistance? I tried to start o new save but the new downloads came about ten minutes into the new game and still when I restarted I got the same error message. I have no way to play this game ever again?  The final straw I guess 

This did not help 

This kept happening a few years ago and now is happening again. It's some kind of miscommunication between xbox and the game. They (ea tech) keep telling people to contact xbox but round and round we go. A work around is to launch a multiplayer game, close it, then try opening the Sims. Works for me but makes ZERO sense why this keeps happening. Last time it lined up with a weird issue with sims delivery and everytime it updated, I couldn't launch the game. I don't know how it was resolved last time, it has been working fine for a while until this last update. Come on EA. 

I had the same problem and clearing the alternate MAC address fixed it

Have you tried playing the game offline and check if the items from Sim Delivery are there (in game)? If you do so, ignore the message saying "new content installed" and asking for a restart (I get it everytime I play offline even when there has not been any new Sim Delivery).

If the new items are nowhere to be found, try a restart (still offline) and check again. If they are still not there, go online and wait a bit until you get a pop up asking you if you want to restart or not, say no. Now go into your settings and check for new Sims Delivery, download if there is one, quit the game manually (not via pop up), wait a few seconds and start it again and see if the items are there in game.

For the "took too long to start" problem, I usually just wait a bit before trying to start the game again, in my experience this happens more often if I restarted due to the game asking me to, than due to me manually quitting (waiting a bit) and restarting.

Edit: since you are on xbox (like me) you can also try this, if you havent already, make this xbox your home xbox for your account, then log out of that account and create a new one. Log into the new account and open the game, download the sim delivery and restart, check if that worked. If it did, the new items should now be available for both accounts (that is how it works for me).

Thank you for taking the time to reply! I’ve managed to get back into the game. I went to an older game save and clicked on The option to play anyway, even though it indicated there was an uninstalled content. I then played that for awhile, Saved, checked to see if there were any ongoing deliveries, then went back and played my active save. The odd thing is there are a couple of shirts and pants missing from some of my Sims outfits. But I double checked and all of my contacts was reinstalled so I’m not sure where these clothes went. But at least I’m able to be back in the game.