Grey llama on apartment

@islaaaa11 

Let's give the following steps a try:

Run a full power cycle on your console by following these steps:

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds. This will shut down your console completely.
2. Unplug the console's power cable. Wait 30 seconds so the power supply is reset.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn on the Xbox.

If this doesn't help, we'll want to try a full uninstall and reinstall of The Sims.

We'll then want to check a few things on your controller:

• Replace the batteries in your controller
• Manually power-cycle your controller
• Connect your controller to your Xbox using a USB cable
• Check for a firmware update on your controller
• Restore your controller's button mapping settings to default-
  • Press the Xbox button to open the guide.
  • Under Profile & system, select Settings.
  • Under Devices & connections, select Accessories.
  • On the Xbox Wireless Controller screen, select Configure.
  • Select Restore to default to set the controller back to its original button mapping.

Please also test a different controller, and keep me updated on how this works for you!