Missing Owned packs No Access to Gallery

Ps5 Simmer:

After not being able to connect to the internet even after I connected both accounts over and over, I have lost access to packs I own.

I have deleted and reinstalled everything and still not access to my owned packs. 

Inturn has affected me continuing the event that has also stopped me collecting items because of no internet connection which I do have. Also the constant stuttering when playing has increased.

Thank you.