Missing Packs PS4
I had multiple sims 4 packs installed, my original disk broke so I had to download the digital free version and redownload all my packs. After that I lost access to multiple packs, some of them like romantic garden are listed as purchased but I can’t download it while cats & dogs isn’t even listed in the PlayStation store when I previously had downloaded it as a standalone pack.
Total, I am missing Cats & Dogs, Luxury Party, Bowling Night and the fitness pack as far as I’m aware.
I can’t contact EA through the help form as I get a bit verification error and a timeout error , any help or advice would be appreciated.
Hi @jimmy972,
First, please run through the steps here and let me know if you're able to install all your packs again to your console:
- Restore the licenses on your console
- Go to your Game Library
- Scroll to Your Collection
- Select The Sims 4
- Scroll down to Add-Ons and locate your DLC here
- Select the DLC in this list and select Install
- When the download finishes, let your new content install and restart The Sims
