Forum Discussion

Rising Newcomer

1 month ago

Solved

Missing packs

I’ve logged onto sims 4 after not using it for nearly a year and two of my packs have disappeared im not happy i either want a FULL refund or my packs back with something for free because I’ve never had any problems with sims 4 till now!

xbox

EA_Solaire
1 month ago
Hey there r6meo71ao2ot

First please check that all your content is fully installed with these steps:

Highlight The Sims on the dashboard

Press the Menu button on the controller

Select "Manage Games and Add-ons"

You should see an option here to "Install" your DLC

Next, head into Marketplace-> My Collection-> Pack Selection and make sure your packs are enabled there.

If you're still having issues then, please let me know!

3 Replies

EA_Solaire
Community Manager
1 month ago
Hi 75mhnzmsbjwz

What platform are you playing on, which packs specifically are you missing, and where did you originally purchase those packs?
r6meo71ao2ot
Newcomer
1 month ago
hi, sorry to butt in but I'm having the exact same problem on xbox - haven't played in a while, but now my Vampires and Realm of Magic packs are prompting me to "purchase", unlike the rest of my installed packs. I've never had problems with either of these, the former in particular something I have used in every game. Thank you :)
EA_Solaire
Community Manager
1 month ago
Hey there r6meo71ao2ot

First please check that all your content is fully installed with these steps:

Highlight The Sims on the dashboard

Press the Menu button on the controller

Select "Manage Games and Add-ons"

You should see an option here to "Install" your DLC

Next, head into Marketplace-> My Collection-> Pack Selection and make sure your packs are enabled there.

If you're still having issues then, please let me know!