Passing pressing X to start screen PlayStation 4

Hi Simmers!

As of the new update (4th Dec 24) I’ve had trouble getting past the ‘press X to start’ screen. I play on my PlayStation 4, I’ve had it quite a while, however it’s fully updated and I’m running the latest version of The Sims 4. I’ve spent years playing The Sims, with many hours wracked up on this game as well as spending a lot of my money on Packs and Add ons so really don’t want to loose the progress, money and families I have already established. 

My controller is fairly new and is working perfectly fine, the X button works for other apps so I’m confused of why it isn’t working for The Sims. I’ve restarted the application and console multiple times and I’m still not able to get past the starting screen even when I’ve tried pressing the X button multiple times, along with testing all the rest, so I’m not sure how I’m meant to sort this out! I’ve tried my other hand controls and they’re not working either so I’m sure you can understand my frustration. 

I heard that this was happening to a few people during the Reaper Event so I’m just wondering if anyone who had this issue could help me out (and others of course) on how you resolved this issue and how long it took.

Thanks for reading! Any help is appreciated! :))