Re: [FIXED] [XB] Crashing during travel, save the game, in build mode

The QA team is aware of the crashing issue for XB1.

For any other issue, please read this thread [Read First][Current Issues] Game Issues or Crashes

For Crashes with Error codes, please open a bug report on the Bug Forum.

A current issue exists that is affecting saves and can cause issues. Please check this thread and post there if this is what you are seeing: [CURRENT ISSUE] Game creating tons empty households/Save game bloat/Insane Lag

For Crashing without error codes, please see the following:

These crashes are not reproducible crashes, they happen without warning and at different times during gameplay.

This issue is most common with:

• Original XBox Consoles
• Owning a lot of packs
• Very old Saves
• Saves with lots of played households
• Lots of items in builds, including the use of lots of different packs in builds
• Lots of Sims in relationship panels of played sims because of lack of game relationship culling (Think friend of the world on a sim without aging on, etc.)
• The use of large lots (50x50, 64x64)

Deleting everything from sim and household inventories for all played sims may help with the crashing.

Saving your played sims and households/houses to the library and placing them down in a new save may help with the crashing.

A help thread with more ideas that may help to reduce crashing is here Autonomy and Simulation Lag 

The following is general troubleshooting, and may not help with this specific issue.

1. Turn off Your system completely

2. Make sure your game is up to date.

3. Make sure your Console system software is up to date. 

4. Delete your Sims 4 Auto Save

5. Uninstall and Reinstall the Game. 

So I've been experiencing this issue for a while

As have many other players 

From the forms I've read the suggestions are to make a new thread as the issues reported and fixed on the new update hasn't resolved the issue that we had already raised prior to this fix. 

It's extremely frustrating that we have to keep reporting this and repeating ourselves again and again with the issues we are experiencing 

Once trying to travel to a different destination or trying to interact with the camera and computer the game completely crashes the screen goes black and reloads back to the home screen. 

I made a video of the crash as requested on my previous report for this bug. I'll provide the link below so you can see this yet again.... 

However on we are still being required to provide more information on the bug when it's been shown and described in many different ways by many different users.

Please get this fixed I am actually bored of reporting the same issues over and over again 

https://youtu.be/utDxQB0nyWQ

Please update to V1.29 on your console.

XB1 Update and Power Instructions

If the crashing while travel or exiting the CAS/Build mode, or when saving and exiting still occurs please let me know.

@PoptartJuniper Its still crashing after update why did you think it wouldn't? It didn't say in the patch notes that it was fixed i really dont think it will be anytime soon i think console players are very neglected

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? TheSims4_1.29.80.2300_x64__zwks512sysnyr
What expansions, game packs, and stuff packs do you have installed? City Living, Vintage Glamour Stuff, Perfect Patio Stuff, Luxury Party Stuff, Cool Kitchen Stuff, Dine Out, Romantic Garden Stuff, Get to Work, Backyard Stuff, Cats & Dogs, Laundry Day Stuff, Get Together, Spooky Stuff, Seasons, Outdoor Retreat, Jungle Adventure, Get Famous, Movie Hangout Stuff, Bowling Night Stuff, Fitness Stuff, Spa Day, StrangerVille, Island Living, Moschino Stuff, Realm of Magic, My First Pet Stuff
Steps: How can we find the bug ourselves? setup a character, load some things in each world. start taking care of a pet, attempt to take pet to vet. or load the world and wait 2 mins.
What happens when the bug occurs? The game will immediately crash. The game will instantly stop working and screen turns black and goes right back to Xbox dashboard/main menu. (no error is produced, no explanation as to why this is happening is shown). the game just crashes and i can no longer play it.
What do you expect to see? I expect the game to function.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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i could include a video, but all you will see is this:

the game loads,

i choose play to continue the game,
the world map loads up,
I press play to start the world i choose,
the picked area loads up,

i see buildings and all my stuff,
then i can just spin the view around (right thumb stick push to the right or left and and up down)
i do this for about 2 mins and the game will immediately crash to black and stop working and exits.
OR
i can choose to visit the vet and it will crash after it starts the moving to new area animations

basically no matter what i choose to do, the game crashes after a few minutes (no more than 5mins, no less than 2mins)

i am unable to play the game at all at this point.


Things i have tried to fix this issue:

Every "Help" thing on this forum,
I have deleted the save
I have deleted the auto save and redownloaded it from the cloud
I have uninstalled the game and reinstalled it

I have completely factory reset and deleted my hard drive on my xbox and started from scratch
-installed the xbox os
-installed the game
-installed each DLC in the order that it was released for console by date (there is only 4 that i do not own at this point)


No matter what i choose to do, it will crash every time, there is no work around for this, there is no quick fix, this is a programming error somewhere that needs addressed.

the only other thing i can provide here is my console version: perhaps that is the issue in conjunction with your game
Console OS Version 10.0.19041.3980 (rs_xbox_release_2008.200721-0000) Shell Version 1.0.2007.20007

New Patch same Problems! The game continues to crash when traveling and exiting not only build and buy mode but CAS as well.

@HindeanODB I've moved your post to the current thread on this issue. Please read and do the troubleshooting in this post here XB1 Crash for Travel/Save/Build/CAS Troubleshooting. I would try deleting your autosave from your console and cloud and letting the game generate a new one. This has helped others but not everyone.

Other users have had success migrating their sims to a new save by saving everything they want to save into the library and placing them in a new game. A thread discussing this is here Very Frequent Blue Screen Crashes

PS4 users are submitting saves to the bug team to have this looked at, unfortunately only PS4 and PC users can share saves.

EA is aware of this issue and looking into it.

You did not provide any answers to my questions regarding your crash, and it sound similar to the already reported issue.

My main family's home lot crashes like crazy. If I save after 10 minutes of gameplay it crashes without saving ant gives no error code. Then I'm looking at 4 long loading screen just to get back to the game. Also happens on most played lots when leaving build mode while playing as a member of that lot. My main household has a veterinary business and that lot never crashes but the house lot does. Also if I travel to the veterinary clinic by clicking the cash register, then the airplane it never crashes. So basically most of my lots crash coming out of buildi mode, when traveling to world map, and when returning to the main menu screen.  Sometimes it crashes coming out of CAS.

Also having pretty bad lag issues at the veterinary business and hosting events when giving a command.  I see it go into the queue but wastes a lot of time before performing it.  If managing a n employee it may even cancel the command in the queue on its own. Promotions and training has become an awful chore that wastes so much time on the clock. I have to constantly argue with the queue until it finally performs. 

I'm playing on Xbox One, I own all packs, everything is updated, cache has been cleared multiple times and I've uninstalled the game  and reinstalled it.  I'd like to add that uninstalling/reinstalling is such a waste of my time. Not once has that ever solved any of my problems in the  game. 

Really need a fix here guys!  Please get someone working on a patch fix. We don't need anymore packs until the game is properly working. 

@CrypticKam Some of the stuff, like queue dropping is reported as a bug on the bug forum. You can find the full list of active issues here: [Read First] Compiled list of reported Issues. 

A thread is here in the console forum [Read First][Current Issue] Game Issues or Crashes Patch 1.29 (July 23 Update) and that covers some hot topics as well as where to put your bug report issues.

I know I've linked you stuff before so I apologize if this is a repeat, just trying to make sure people can find the threads that relate to their issues, and get all those "Me Too" buttons clicked on bug reports so they get attention.

@diesel2k1I played their sims for hours and it did not once crash....as soon as I play what my sims I created crashing. I think that as long as you only play their created sims/ houses the game will play. If that is the case the "create unique sims" design incredible homes" isn't true. The troubleshooting methods do not work so what are we supposed to do? Evidently I am not going crazy or a problem. We are telling the truth the game is severely broken.

IMPORTANT UPDATE 

I have 2 Xboxes in my house. The one I play Sims on is an Xbox One S and this one is having terrible issues playing the game.  As stated above it won't load 2 of my houses. I figured I'd load all the Sims packs on my other Xbox and try it. This one is an Xbox One X. It loads everything without a crash so far. I can actually play my game like it should be played. Figured I should share this information. Performance wise my S is not handling it but my X is. My plans are to get the new Xbox when it comes out soon so the performance on that is like a gaming PC. The Sims game requires a lot of your machine. 

The past few days I discovered I can no longer use buid mode if I want to save my game.  Every time I save either in build mode or in live mode after I was in build mode the save crashes my game.  If I never use build mode the save works just fine.  I think there was an update after nifty knitting came out and since then I've had this problem.

I have al packs except eco living, spa, & dining out. xbox.

I literally don't know what else can be done. Every other update on Xbox for the Sims 4 that comes out prevents me from playing the game. I haven't played the game in almost two months because everytime I try to save it crashes leaving everything I just done unsaved so I would have to start all the way over and that's annoying. I have all of the packs and literally all that money is wasted because I can't even play the game. Is there something I else I can do? The things that I already tried were deleting the whole game/packs and reinstalling them (DIDN'T WORK), deleted my reserved space (DIDN'T WORK), lowered the performance in the settings just to see if that would help (DIDN'T WORK). I'm all out of ideas I'm just a sims fanatic who misses playing the Sims please help me! 

My Sims doesn’t load up now and when it does it just crashes no matter what im doing... the update was not a help for console players... 

I don’t use cc or mods...

I do use gallery lots and families.

I am on Xbox....

I own majority of the packs but I refuse to buy anymore in the less few months due to the fact the game is bug infested....

My game doesn’t load up and when it does it crashes when I try to loAd into a lot.... or I get on the lot... I dnt press anything then I crash... I try loading in commercial lots... I crash.. 

I tried starting a new game on a new account clean slate... I crashed trying to start the game but eventually got in made a new chick then started a tiny home build... I crashed during the build....

I’ve completely stop playing and it’s killin me😭

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.31.106.2300
What expansions, game packs, and stuff packs do you have installed? All of them other than spooky stuff and luxury party stuff.
Steps: How can we find the bug ourselves? By going into build mode then exiting build.
What happens when the bug occurs? It won't let me move then it freezes then it takes me to my home screen.
What do you expect to see? I expect my game not to crash when I exiting build mode,
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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Cannot add video 

On Xbox1, I got two households where I got the issue of crashing when exiting build mode.

Usually the first time I open buildmode and exit it all works fine but if I do it a seconde time the game crashes.

The weird thing is that (at least for now) it is just happening for those 2 households on their homelot.

This has started after I installed NK btw.

In the houses that you're playing in do they have basements? 

Ive noticed if I play a house hold with basements the crash happens more often same with having a pregnant sim in the house also

@helenajade863they do have basements.

But I've been playing with a different household now and they got a basement too, no crashes so far.

Its a memory issue that causes the crashing the more objects or packs you use will cause it to happen there's nothing you can do to fix it until ea free up memory space they've already done it for ps4 in the last update it was in the patch notes i play on ps4 and my game is fine now so hopefully xbox will be fixed soon