Forum Discussion
SimQARobo
EA Staff
8 years agoFor anyone encountering an error code or crash
1) Please make sure your PS4 firmware is up-to-date.
2) If your firmware is up-to-date and you're still experiencing crashing, please hit the "Report Problem" button when it crashes and include as much information as you can about what you were doing in-game.
3) You can also post here if you like, with information about what you were doing in game prior to the crash. (The more details, the better.)
Unfortunately, the error code that a crash provides is generic and doesn't give us much information.
Anonymous
8 years agoIve had this problem also. The game worked fine for the first 2 months that I had it on the ps4 platform. After downloading the city living dlc and the dine in dlc, I began to build a larger house in willow creek and after finishing about 75% of the house the error code above would show and crash my game. Its is almost like the game cannot handle the size of the house or at least the data that the house holds. After the crash I would go back into the application and attempt to rebuild all of the progress that I lost (saving frequently) and the closer i came to finishing the house the quicker the game would crash. I updated my ps4 to 5.03, checked for any updates for the sims 4 application (there were none), and reinstalled the application. After reinstalling the application and its dlc's. The game continued to crash at the same consistency. My brother has the disc version of The Sims 4 on the ps4 platform and has the exact same problem.
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