8 years ago
Sims 4 ERROR CE-34878-0?
Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in? English How often does the bug occur? Every time (100%) What expansions, game packs, and stuff packs do...
Have you already found a way to fix this? Because I have the same problem too and I don’t know what to do
Hi there!
The error is a PS4 error to say that the software crashed.
Below are some ideas on how to fix the problem
Restart your console:
Make sure your game software is up to date:
Make sure your PS4's system software has the most recent update:
Clear your PS4's cache:
The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console.
Uninstall/reinstall your game:
Reinstall the original hard drive:
If none of these steps have helped, you should reach out to PlayStation Support.
Has there been any development on this issue since May 2019? I can see from the forums that this isn't new or isolated and that most people (myself included) have followed your troubleshooting instructions and it hasn't eliminated the frequent occurrence of this error message. Indeed, I've personally even purchased an entirely new playstation in an attempt to resolve this issue, with no success. We understand that the error code is a PS4 error but as your loyal and heavily invested customers we still expect you to either identify and fix the problem with your software internally, or work with Sony to resolve the issue. To that end, I would simply like to know if EA is actively looking into this and if your company knows when a patch will be released to resolve this issue.
Hi there!
The PS4 "ERROR CE-34878-0" code is a general error indicating that the game you are currently playing has crashed. For us to investigate the issue we would need more information what you were doing when the crash occurred with best steps to reproduce the issue. Since there are numerous ways games can crash there is not just one patch that fixes that specific error code directly.
Below is a link to our community bug report that you can submit that has information on how to submit a bug for us to investigate with information on how to provide videos and save files.
https://docs.google.com/forms/d/e/1FAIpQLSfmGBSvKURn9Ew6FLZDXs3cgAjYUGgkqMWbpvehGHmK4CX_ow/viewform
Also, if you do come across a crash issue on PS4 when you get the option of sending a crash report please add a description (ie: BUILD MODE) that we can identify your specific crash. Please add that information to the bug report as well.
Thanks!