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lynnvalero's avatar
lynnvalero
8 years ago

Sims 4 ERROR CE-34878-0?

Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in? English How often does the bug occur? Every time (100%) What expansions, game packs, and stuff packs do...
playstation
xbox
SimGuruJoystick's avatar
SimGuruJoystick
Icon for EA Staff rankEA Staff
7 years ago

Hi there!

@LiquidSydonai 

The PS4 "ERROR CE-34878-0" code is a general error indicating that the game you are currently playing has crashed. For us to investigate the issue we would need more information what you were doing when the crash occurred with best steps to reproduce the issue. Since there are numerous ways games can crash there is not just one patch that fixes that specific error code directly.

Below is a link to our community bug report that you can submit that has information on how to submit a bug for us to investigate with information on how to provide videos and save files. 

https://docs.google.com/forms/d/e/1FAIpQLSfmGBSvKURn9Ew6FLZDXs3cgAjYUGgkqMWbpvehGHmK4CX_ow/viewform

Also, if you do come across a crash issue on PS4 when you get the option of sending a crash report please add a description (ie: BUILD MODE) that we can identify your specific crash. Please add that information to the bug report as well.

Thanks!

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 years ago

Hi folks, 

I'll lock this thread here to limit necroposting. Please check out the thread: [PS4] Game crashing after December update as it's a more current thread with more relevant, up-to-date advice and troubleshooting.

Thanks, 

EA_Lanna

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