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5WAGODDE55's avatar
5WAGODDE55
2 years ago

Sims 4 Game wont work on console without EA play renewal

I’ve worked with XBOX support on this problem & it made me realize this is an EA issue. I can’t open my sims game, it tells me I need to renew my EA play subscription when i try. I’ve reset all the t...
playstation
xbox
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @5WAGODDE55 

Could you attach a screenshot to your post please of the exact error you're seeing? 

5WAGODDE55's avatar
5WAGODDE55
2 years ago

Yes, sorry here it is.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @5WAGODDE55 

      Thanks, were you previously playing the EA Play version of The Sims, or do you own the base game on your account? 

      Have you tried downloading the base game for free from the Xbox store directly on your console? 

      • 5WAGODDE55's avatar
        5WAGODDE55
        2 years ago

        @EA_Solaire Thank you, that worked. It’s saying i don’t own the Back to work pack now though. I was given that for free a while ago, and it says its installed. The game isn’t recognizing that though & is removing items from that pack from my game.

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