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daffydodgers's avatar
daffydodgers
2 years ago
Solved

Sims 4 kicking me to manage worlds after i select play my sims (PS4)

hi! i have sims 4 on my playstation and it does not let me play my sims. it used to work perfectly fine up until i had to do a fire drill. unfortunately every time i select to play my sims, it immedi...
playstation
xbox
  • daffydodgers's avatar
    daffydodgers
    2 years ago

    i solved it! basically i had to just upload all the sims and houses to the gallery and make a new world and just do it from there. it took me a couple of hours but i think it worked and is working fine. thank you!

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hey there @daffydodgers 

Could you let me know what error code you're seeing when this happens? You can find your error code history from your PS4 main menu by going to Settings-> System-> Error History. 

  • daffydodgers's avatar
    daffydodgers
    2 years ago

    hello! yes so i have a few!

    CE-33950-0

    NW-31246-6

    NW-31456-9

    WS-43709-3

    those were the ones repeated when the high school expansion pack was downloaded onto my sims 4. Thank you!

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @daffydodgers 

      Thank you for these details! Let's try the following to clear up this issue for you:

      • Try a full power-cycle on your console and router/modem
      • Check that your EA account and PSN ID are properly linked together 
      • Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
      • Restore the Licenses on your console

      • Make sure your console system software is up to date 

        • Select Settings at the top of the PlayStation home screen
        • Choose "System Software Update" and allow any system updates to install
        • Reboot your PlayStation
      • Check that your game is fully updated:
        • Go to the PlayStation home screen
        • Highlight the game you're playing and press the Options button on your controller
        • Select "Check For Update" and install any updates that are available
        • Restart the Console completely

      If these steps don't help, please test a brand new save file and let me know if the issue persists there as well. 

      • daffydodgers's avatar
        daffydodgers
        2 years ago

        unfortunately i’m still having the same problem im going to have to redownload everything without the high school years pack again ☹️ 

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