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sgtkimberly95842's avatar
sgtkimberly95842
Rising Novice
11 months ago

Sims 4

Hi, On xboxone Im unable to save any of my save files and can't I use the gallery, I can't upload my builds or sims.

6 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hello,

    Could you provide a bit more detail on what's going on please- are you seeing an error when you try to save, and what are you seeing exactly in the Gallery? 

  • Hi, when I try to save the game it says "error",on the gallery, if I try to download a build or a sim it says" item is corrupted"

  • I'm also on xbox one and had the same issue sorta. My build said it was saved to the gallery and my library but it's gone. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Can you attach a screenshot of this error to your post for me please?