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JJ11890's avatar
JJ11890
6 years ago
Solved

Stuck on Loading Screen PS4 SIMS4

My sims 4 wont get past this screen why is this happening all of a sudden. There is no mods or custom content im on ps4 console. This is extremely frustrating!!!!!
playstation
xbox
  • EA_Arrenai's avatar
    EA_Arrenai
    6 years ago

    Thanks for the update, @JJ11890.

    Let's Restore Licenses on the PlayStation 4. To do that, select Settings > [Account Management] > [Restore Licenses].

    Please let me know how it goes.

    Arrenai 🐱

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EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Thanks for the update, @JJ11890.

Let's Restore Licenses on the PlayStation 4. To do that, select Settings > [Account Management] > [Restore Licenses].

Please let me know how it goes.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? :eahigh_file: Accept as Solution

ASK. ANSWER. LEVEL UP.

Hatiro01's avatar
Hatiro01
6 years ago

Hi there, I am having the same issue and I have tried to restart My PS4 and restore the licenses multiple times but nothing works. It is stuck on the screen (see attached) and no amount of poking the X button will do anything. This issue only happened after I downloaded the Realm of Magic Add-on. Please help as I cannot play the game!!

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Sul sul, @Hatiro01.

    Let's try a few more things to see if we can get you back into the game.

    1. Check to make sure your PS4's system software is up to date.

    2. Try a cold boot of your console. In this case, don't just restart it, but shut it completely down and unplug it from the wall for 1-2 minutes. This helps clear the cache of the console.

    3. Make sure your PS4 is currently set as your primary console.

    Please let me know how that works for you.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

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