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Hawkins2013's avatar
Hawkins2013
8 years ago

Why does the game keep freezing on PS4

Why does the game keep freezing? I don't have an issue saving my game on the PS4 I just force myself to save every 10 to 15min so I won't lose progress. Do you know how stressful it is to play for an ...
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EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Hi @Hawkins2013,

Sorry to read your game is freezing, I can understand it's not a pleasant situation!

Could you let us know what are you doing when your game freezes? Does it happen always when you perform a certain action like travelling, while being creating a Sim, at a certain in-game time or when using a specific object? Or does it seem random?

Thanks!

-Mai

Hawkins2013's avatar
Hawkins2013
8 years ago
Hi Mai,

It's random. It's happened twice today. I'll play, and have every 10 to 15min. If I'm really at a point where I don't want to stop and save and 20 or 30min go by, when I finally decide to save it freezes in save more and I have to close the application. It's like saving it every 10 to 15min is what keeps it from freezing. My PS4 has 400GB and I have like 276GB left so it's not a storage issue. It had also happen a few times when I try to save right after going from build mode to live mode. My goal is to save all the changes I just made because I know the game is going to freeze and it still freezes causing me to lose everything I just did in build more. So my game freezes if I go to long without saving while playing and sometimes right after I come out of build mode.
  • Frisky-Women's avatar
    Frisky-Women
    8 years ago
    the characters freeze, doesn't matter what you doing, when the game chooses to freeze it'll freeze your stuck trying to click through Sim characters & they are all stuck standing or just moving in one spot very fast but can't chose to do anything nor move or switch between characters once you can, switch, it freezers it & freezes again on the new character you choose I notice when you go build & buy mode & back onto live it starts freezing hard than.
    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      8 years ago

      Hi @Frisky-Women @Hawkins2013,

      Let's make sure there's no corrupted cached data in your console. Please, clear your PlayStation cache:

      1. Turn off your PlayStation 4 by holding the PlayStation button on your controller and selection 'Turn off'.
      2. Unplug the power cable from the back of your PlayStation and wait 30 seconds.
      3. Plug the cable again and turn on your console.

      This won't delete your saved game data, so your Sims will be there when you open the game again.

      Any changes?

      -Mai

      • Anonymous's avatar
        Anonymous
        8 years ago
        I have the same issue. My ps4 keeps shutting down the game. Sometimes the game just freezes and I'm forced to shut it down so I lose game progress again. I've tried clearing cache and all that. There's nothing wrong with my ps4 and I never had these issues with other games. I'm really getting frustrated now. Can you please fix this bug?
    • Anonymous's avatar
      Anonymous
      8 years ago
      The keeps freezing when I play with both my controllers on my ps 4
  • lsjoq's avatar
    lsjoq
    8 years ago
    I am so fed up with this stupid malfunctioning game. I have started from scratch not 1 nor 2 but THREE times!!! Not to mention I got some expansions. That’s how much I loved this game but it’s only proven to be a waste of time.

    I’m having the same problems. Sometimes my characters will “disappear” all of a sudden (with no way to switch back to them), I’ve had to restart the game about 3 or 4 times (in one session) usually. Now my screen also got frozen while I was saving and I lost everything... AGAIN!!!
    My ps4 is also functioning perfectly. None of the other 64 games I own are as buggy and enfuriating as this one.

    Sorry I’m venting, it’s not your guys fault, it’s EA’s for being so incompetent. What a waste of time this game is.

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