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Hawkins2013's avatar
Hawkins2013
8 years ago

Why does the game keep freezing on PS4

Why does the game keep freezing? I don't have an issue saving my game on the PS4 I just force myself to save every 10 to 15min so I won't lose progress. Do you know how stressful it is to play for an ...
playstation
xbox
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Hi @Frisky-Women @Hawkins2013,

Let's make sure there's no corrupted cached data in your console. Please, clear your PlayStation cache:

  1. Turn off your PlayStation 4 by holding the PlayStation button on your controller and selection 'Turn off'.
  2. Unplug the power cable from the back of your PlayStation and wait 30 seconds.
  3. Plug the cable again and turn on your console.

This won't delete your saved game data, so your Sims will be there when you open the game again.

Any changes?

-Mai

Anonymous's avatar
Anonymous
8 years ago
I have the same issue. My ps4 keeps shutting down the game. Sometimes the game just freezes and I'm forced to shut it down so I lose game progress again. I've tried clearing cache and all that. There's nothing wrong with my ps4 and I never had these issues with other games. I'm really getting frustrated now. Can you please fix this bug?

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