Why does the game keep freezing on PS4

I’ve noticed that EA stopped replying and has no plan on fixing the issue. They just had an update that fixed absolutely nothing and here I am trying to play this game (thankfully it was free on PS4 a few months ago, would NEVER have bought this glitchy, broken game that EA could care less about fixing) and it is such a hassle. You fast forward and nothing happens. You let it play and the sim won’t do anything you tell it to do. The sim just stands there like an idiot, not even moving. None of the “fixes” that EA suggested work. Face it, everyone, EA has destroyed a wonderful franchise by charging way too much, adding way too much and charging for those extras. This game is still broken after 4 years and I doubt they will be fixing it soon. I just gave up and deleted it. Completely unplayable.