Forum Discussion

TigerDeityQueen's avatar
2 years ago
Solved

XBOX Free DLC’s I’ve had since buying game have all disappeared since new update

I have been playing the sims 4 on Xbox for months now and have loved it and found escape in it despite the debt I’m in now. The game gave me some free packs and stuff like vampire, pets, cottage, etc… but after the update all of that is gone all at once. I’ve had pets since downloading the game. All my saves are now unplayable and I’m really freaking out. To make them completely playable again I’d have to spend over 100 dollars. If those packs are gone for me unless I pay I simply think I’ll fall into depression because I can’t afford that and I’ll just give up on the game despite all the money and effort I put in. Please tell me this is a glitch. I went into the add on and made sure they were all installed which they are. The $100 is with the 50% off sale. 

6 Replies

  • Shibuya_2508's avatar
    Shibuya_2508
    Seasoned Adventurer
    2 years ago

    What do you mean when you say the game gives you free packs like Pets, Vampire, Cottage Living,… ?

  • So when I first bought the game it gave me pets and cottage living for free and I’ve been able to play it since which was a year ago. Also along the way I’d log in and there has been free packs that I just needed to install, one was the magic pack and the vampire one. Well after the most recent update all of them have disappeared despite being downloaded and I can’t play my saves or else I’ll lose everything that involved those packs. I did live chat last night but they said even the ones I purchased with money and have receipts for are not showing up. I checked and I do have the receipts for the ones I purchased. Also worth noting I checked all to make sure they were installed and I only have one account on my Xbox. So far not much help or change. Super stressed.

  • Shibuya_2508's avatar
    Shibuya_2508
    Seasoned Adventurer
    2 years ago

    I never ever heard that you get so much packs for free… Was it a full free version of the game or maybe just a demo?

    I play on PS4. When there is a pack for free (for example the romantic garden pack a while ago) i get a 0 € bill for that.

    Is it on xbox the same? When yes you can contact the xbox support for reactivated your packs.