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B0ssAngel's avatar
B0ssAngel
New Traveler
4 months ago

[XB/PS] DLC pop-up stuck on screen

I just purchased and installed new packs on my PS5, the new dlc info pops up and I can't back out of it without fully closing my game. None of the button commands work. [CM Edit: Title update]
playstation
xbox
EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
4 months ago
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Hi @B0ssAngel,

Thanks so much, this is being investigated by the team now.

Can you try navigating to the Resume/Play option while the menu is appearing?
B0ssAngel's avatar
B0ssAngel
New Traveler
4 months ago
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Yes when I press the back button it takes me to the home screen navigation behind the pop up. but the pop up stays on screen.

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,369 PostsLatest Activity: 3 hours ago
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screen","id":"message:11049912","revisionNum":1,"repliesCount":26,"author":{"__ref":"User:user:221404"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-consoles-en"},"conversation":{"__ref":"Conversation:conversation:11049912"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11049912"},"body@stripHtml({\"truncateLength\":200})":" I just purchased and installed new packs on my PS5, the new dlc info pops up and I can't back out of it without fully closing my game. None of the button commands work. \n\n\n\n\n [CM Edit: Title update] ","body@stringLength":"232","rawBody":"

I just purchased and installed new packs on my PS5, the new dlc info pops up and I can't back out of it without fully closing my game. None of the button commands work.

\n\n\n\n\n

[CM Edit: Title update]

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Yes when I press the back button it takes me to the home screen navigation behind the pop up. but the pop up stays on screen.

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Yes when I press the back button it takes me to the home screen navigation behind the pop up. but the pop up stays on screen.

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Thanks so much, this is being investigated by the team now.

Can you try navigating to the Resume/Play option while the menu is appearing?","body@stringLength":"288","rawBody":"Hi @B0ssAngel,

Thanks so much, this is being investigated by the team now.

Can you try navigating to the Resume/Play option while the menu is appearing?","author":{"__ref":"User:user:15"},"isEscalated":null,"postTime":"2024-12-13T09:22:13.961-08:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":3,"repliesCount":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11049918_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1185},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:11049919_1":{"__typename":"Revision","id":"revision:11049919_1","lastEditTime":"2024-12-16T10:29:59.739-08:00"},"QueryVariables:ReplyList:message:11049919:1":{"__typename":"QueryVariables","id":"ReplyList:message:11049919:1","value":{"id":"message:11049919","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1743164945202":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1743164945202","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1743164945202":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1743164945202","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1743164945202":{"__typename":"CachedAsset","id":"text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1743164945202","value":{"errorTitle":"Failed!","previewFile":"Preview File","downloadFile":"Download File {name}","removeFile":"Remove File {name}","errorBadExtension":"This file does not have a valid extension. \"{extensions}\" are the valid extensions.","errorFileEmpty":"This file is empty or does not exist.","errorTooLarge":"The maximum file size is: {maxFileSize}.","errorTooMany":"Too many attachments. 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