❗️ Sims 4 issues with Mac OS X El Capitan

I have a Mac OS X El Capitan and after the mandatory November 2019 update, my Sims 4 game is glitching and freezing. I just downloaded University and can't play. t freezes and just stops and I can't do anything to get out of it. I just have to turn my whole computer off using the power button. Anyone else having this issue? Any way to fix it?

I waited on here for 30+ minutes to chat with tech support and no one answered me and then it "reconnected", but never actually did and just kicked me out. I'm getting super frustrated!

mac

Bluebellflora
6 years ago
@Weewee_Unicorn

Merged your posts into this thread as the issue is El Capitan. Please upgrade your OS to 10.13.6 High Sierra or later to get back into your game. Sierra is also causing issues for some, especially those with AMD graphics cards.

10.13.6 High Sierra - https://support.apple.com/en-gb/HT208969
10.14.6 Mojave - https://support.apple.com/en-gb/HT210190
10.15.4 Catalina - update through the Mac App Store

159 Replies

babykeke15
6 years ago
having problems with MAC OS X EL CAPITAN
my game loads but it has a weird green tint on all of my sims and when i try to load a household and click on the sims house to load in game it freezes my entire laptop and i have to do a hard reset to turn it back on??
specs are
MacBook Pro (Retina, 15-inch, Mid 2015)
Processor:
2.5 GHz Intel Core i7
Memory:
6 GB 1600 MHz DDR3
Graphics:
Intel Iris Pro 1536 MB
and i have 90 GBs of free space left if that helps.my game worked perfectly up until i updated it with the new patch and i preordered university can anyone help me fix this???
dzm06
6 years ago
@babykeke15 When you reboot your Mac does it tell you that the system had to be restarted because of a crash and present a window with lots of weird text in it? Can you share that information?
babykeke15
6 years ago
@dzm06 No it doesn’t say it crashed I have to reset it myself because the game freezes my entire laptop
dzm06
6 years ago
@babykeke15 Would you be able to try upgrading to High Sierra (10.13)? Some players on another model of MBPro and Sierra (10.12) reported that their problems went away when they upgraded to High Sierra. High Sierra is when Apple upgraded from Metal v1 to Metal v2, so I'm wondering if there's a bug in the v1 version.
babykeke15
6 years ago
@dzm06 I can try it tomorrow will that mess up my laptop?
dzm06
6 years ago
@babykeke15 I can't say that it will or it won't. I can only say that Apple (and any other software vendor) issues updates in the hopes of improving things.

I WOULD encourage you to make sure you have up-to-date backups of your computer before doing any kind of update. Mistakes happen. having a safety net available is a really good idea.
babykeke15
6 years ago
I updated my computer to Mac OS Sierra 10.12 and my game seems to be running again I can load a household and I have been playing for about 10 minutes now I still have everything on the lowest setting in full screen mode just to be safe but this really helped now I can finally play university thank you so much 😊
puzzlezaddict
Hero+
6 years ago
@Tourin12 Please post the full specs of your Mac, as described here:

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/4756624#M2878
Tourin12
6 years ago
OS X El capitan
Version 10.11.6
MacBook Pro (Retina, 15-inch, Mid 2015)
Processor 2.5 GHz Intel Core i7
Memory 16 GB 1600 MHz DDR3
Startup Disk Macintosh HD
Graphics Intel Iris Pro 1536 MB
cal4891
Rising Newcomer
6 years ago
I’m having the same problem and I also have El Capitan
MacBook Pro (13in mid 2012)
Processor 2.5 GHz intel core i5
Memory 4GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000 1536 MB