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dsaklf20kgnm's avatar
dsaklf20kgnm
3 years ago

All game data deleted & cannot do anything in game after MacOs Ventura update

Hi everyone,

I recently updated to MacOS Ventura and I just tried playing for the first time since then, and all of my game data is gone. There is nothing in any of the folders of the game, not only my Saves folder but also stuff like Mods, screenshots, etc. I can open the game, but my mouse is the little zoom glass and I cannot actually click anything. I then have to force quit the game just to exit. Also, opening The Sims 4 messes with my screen scale massively and I have to adjust it in setting again. 

I have tried everything related on here and don't really know how to go from here? Does anyone have any ideas?

My specs are: 

MacBook Air 2020

Apple M1 Chip

Thank you in advance!

mac

12 Replies

  • crystalyncoffey's avatar
    crystalyncoffey
    3 years ago

    Hi, I literally made this account to respond to your issue. I had the same issue after updating last night.

    What happened was, the update pushed all of the Electronic Arts folders into your iCloud.

    What you need to do is access your iCloud folder, select the Electronic Arts folder that contains your saves, and move it onto your device.

    We moved my correct folder (it also for some reason created two additional Electronic Arts folders WITHOUT saves) onto an external hard drive and removed the other Electronic Art folders so the CORRECT ONE WITH SAVES was the only one remaining.

    Now all my games are back.

    Hope this helps!

  • crystalyncoffey's avatar
    crystalyncoffey
    3 years ago
    @crystalyncoffey

    system preferences> iCloud > uncheck "optimize Mac storage"

    system settings> click on your name/avatar> iCloud> apps syncing to iCloud drive "options"> uncheck Desktop and Documents Folder

    How to access iCloud Folder: Finder> iCloud Drive > Documents (mine was in documents, yours may just be in the drive if yours is slightly different)

    You can also try searching using the search bar in the top right corner of Finder and choose search in "iCloud Drive"
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @crystalyncoffey

    The link I provided above your post is stickied on the first page of this Mac forum for easy finding for this really common issue.
  • crystalyncoffey's avatar
    crystalyncoffey
    3 years ago
    @Bluebellflora I was just giving a little more succinct clarification. The link is wordy and having literally done the fix myself in real time of posting my response, I found it could be a little easier than following a link and deciphering an entire page of text.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @crystalyncoffey

    The great aspect of master stickied threads is the tips others introduce into the conversation and the ongoing back and forth which can be immensely helpful when others aren’t as tech minded. Master stickied threads typically have precise opening posts and are updated with new relevant info. This thread will probably be merged into the master at some point but for now there is still the possibility that the OP may be experiencing a different issue.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @crystalyncoffey

    It’s not about who does a “good job”’but getting the players back into their game as quickly as possible, hence why there is a stickied thread for this (probable) very common issue, for maximum visibility.

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