Forum Discussion

5 years ago

Solved

Audio Cracking/Popping When Loading or Music is Playing (M1 MacBook Air)

So I started to play Sims 4 on the new MacBook Air with the M1 chip and the game works great, no complaints in terms of the performance. However, I did notice that the audio crackles and pops almost ...

mac

alex5215927
5 years ago
I found a solution. No promises that it'll work for everybody, but it seems to be working for me. Open the Audio MIDI Setup app (should be under Other in Launchpad), click the Format dropdown, and change it to 96,000 Hz. I don't know why this worked, but I'm not having any crackling anymore.

Alessiucciagimm

5 years ago

@SadestPotato I have the same issue on Mac Pro M1

SimQARobo
EA Staff
5 years ago
Hello all.

Thank you for reporting this issue.

The team will be looking into it.
- puggle88
  5 years ago
  @SimQARobo Has it been fixed. It’s still popping on mine?
  - SimQARobo
    EA Staff
    5 years ago
    @puggle88
    
    The team is actively investigating issues with the M1. What operating system are you using? Are you using the latest version of that OS?
- Nicv1990
  5 years ago
  I have that same issue on my m1 MacBook Pro 13
AlyaMiray
5 years ago
Yeah I have Mac Pro M1 too, It is so frustrating! My screen freezes and the music cracks. I can not play
- jenn517
  Seasoned Novice
  5 years ago
  @AlyaMiray I saw another post that mentioned turning on Vertical sync in the game graphic options. Mine froze on me as well when I was playing, so I checked that off before I played last night and didn’t freeze once.