Hello, hoping to receive some help as I feel that I've tried everything and have gotten absolutely nowhere.
So, I decided the other day to purchase a stuff pack for The Sims 4, it was the Toddler Stuff pack. Bought the add on, transaction went through but when I went to origin to try and install it, it was not registering that I had actually bought it. I would then click on it to pretend to buy it again but a message would pop up saying 'you already own this item'. Ok, great but it won't let me install it.
I have removed origin and reinstalled it two times.
I play on a Mac, so I even updated my software thinking that maybe that was also the issue.
I have also tried all troubleshooting options when you go and delete all the Download Caches, still no luck.
Stupid me also deleted The Sims 4 from my computer thinking I'd have to delete it all and reinstall everything again. However once I did that I don't have the option to go back and reinstall the game now.
Can anyone help me out with this or has had something like this happen to them? I am going out of my mind and I just want to play Sims. ☹️
Thank you
@SimsplyObsessed
Let's try and fix the base game issue first. What happens when you try to launch the game from the game icon in your Applications folder? Is it still there?
I had it installed to my external hard drive so the icon I would click to play from there is gone. So it’s not in my Applications folder either
However its still appearing in my library in Origin, but when I click on that it says “Game Details” no option shows up to install anything at all.
Please run the Origin reset tool and see if that fixes the issue.
