Forum Discussion
I had it installed to my external hard drive so the icon I would click to play from there is gone. So it’s not in my Applications folder either
However its still appearing in my library in Origin, but when I click on that it says “Game Details” no option shows up to install anything at all.
Please run the Origin reset tool and see if that fixes the issue.
- 7 years ago
I followed the origin reset tool steps, reinstalled origin back on. All of the games in my library were wiped.
I tried to reinstall The Sims 4 again but now its asking me for a product code, where it was no where to be seen on my order confirmation email. I used the chat now service with EA Help, the person who helped me was very nice and resent me the code for my reference by email.
Once I had ended the chat though and went to use the code it's now popping up the message that "the code has already been redeemed"... therefore not letting me activate the game.
I went to go back to use the Chat Now service again but they're now closed
Thank you for your help but I don't know what else to do at this point...
- 7 years ago@Bluebellflora Also I don't understand why origin.com registers that I have the game but you still need to redeem the code onto origin client, why can't it just recognise that you have bought it without having to do this? It's really frustrating
- Bluebellflora7 years agoHero+@SimsplyObsessed
Are you definitely logged into Origin using the account you originally purchased the game through, or registered the code in? Is it possible you have another EA/Origin account? I used the searched in Origin for your user name, SimsplyObsessed, and can see you have Sims 4.
Which version of macOS are you running? There is currently an issue with Yosemite properly connecting in Origin - https://answers.ea.com/t5/Origin-Client-Web-Technical/Mac-Origin-Connection-and-Library-Issues/td-p/7989503
Also check the filters in your games library in the Origin client (top right corner in the window) and make sure you don't have only PC games selected.- 7 years ago@Bluebellflora I only have the one account, the version of MacOS I'm using is OS X Yosemite version 10.10.5
About The Sims 4 Technical Issues - Mac
Community Highlights
Recent Discussions
- 12 hours ago
- 12 hours ago
- 13 hours ago
- 18 hours ago
- 19 hours ago