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kaimelea's avatar
kaimelea
Seasoned Traveler
5 years ago
Solved

[CURRENT ISSUE] Sims 4 crashing since November 2020 update, NOT CC/Mod related

I updated my game today with the new November 2020 update. It let me play for a little while (10-20) minutes before crashing. Nothing popped up on my screen and no error code either. The game just cl...
mac
  • Bluebellflora's avatar
    Bluebellflora
    5 years ago

    Fixed in the 17.11.20 hot fix patch 1.68.156.1220

Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago

If you are on Windows post here - https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Game-Crashes-after-November-2020-Patch/td-p/9719086

If you are on Console post here - https://answers.ea.com/t5/Technical-Issues-Consoles/PS4-Sims-4-Random-Crashing-Patch-1-33/td-p/9717446

To try and help understand what the issue is, and you are on a Mac, please can you provide the following:

  • Attach the Config.log file from your Sims 4 folder 
  • If you have a lastCrash report in your Sims 4 folder from the game crashing since updating, please attach it (you may need to open in TextEdit first and just take out the "XML" in the first line before uploading)
  • What exactly were you doing in game when this happened?
  • If there is an error message before the crash please take a screenshot and attach it.
Artisticsandy's avatar
Artisticsandy
5 years ago

Hier are the attachments

I try to upload the Lastcrash but it won't let me 

  • What exactly were you doing in game when this happened?

     Game Freezes after 10-20 Minutes. ( Im a Mac user and the non ending spinning Rainbow Wheel appears)

     When I Try to change the resolution ore Game settings the game Crash instantly

  • If there is an error message before the crash please take a screenshot and attach it.

     No Error Message 

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