I have now tried to reset and reinstall Origin, but I still have the same problem, after clicking the icon for TS4 I get the message that it is unable to start the game.
This is the full computer specs except for the serial number:
Just trying to cover all bases here. Did you do everything that is suggested in this post?
Also, have you tried to simply move the entire Sims 4 folder (Documents > Electronic Arts > Sims 4) to your Desktop? Please DO NOT DELETE THIS FILE. This is where your saved games, saved sims, etc. are. Then try to start up a new game remembering that none of your saved games will appear. If you play with any CC or Mods, they also will not be present.
If the game starts up ok and you are able to create a new sim and play for about an hour, then either one of your mods is outdated or you have some bad CC. You will need to visit the sites that you got your mods/CC from and see if they have updated versions.
I did move the EA and The Sims file but it still does not work.... same error message comes up whenever I try to open it. Trying to move just the Sims 4 file to desktop and programs without being able to open it. Moved it to programs, deleted Origin and then tried to open it but of course since it is a part of Origin I had to download it again, still didnt work. I tried the suggested Firewall option as well but that didn't work either.
If you move the actual Sims 4 files (found under Applications), the game will not start and you will have to reinstall. The only Sims 4 folder you should move is the one found under Documents. Do not move the Electronic Arts folder, just the Sims 4 folder.
Try uninstalling Origin and Sims 4 one more time. Make sure that all Origin files are trashed and clear before reinstalling. Here is how to find where they are located and make sure that no residual Origin files or Sims 4 file remain when you do your next install.
- Make sure you are in Finder then click Go in the menu bar. Hold down Alt and the hidden Library folder will show up. Click on the Library folder.
- You now need to check in the following folders for any Origin files and folders:
Application Support (Origin)
Caches (Origin, com.ea.Origin)
Preferences (com.ea.Origin.plist)
Saved Application state (com.ea.Origin.savedState)
After you've trashed them, empty the trash then restart your Mac. Then redownload and reinstall Origin.
Open a Finder window and click on your Macintosh HD in the left hand section under Devices (if it's not there click on Finder in the menu bar then Preferences. Select the Sidebar tab and make sure Hard Disks is ticked under Devices), open Library, then delete the Origin folder.
Open Disk Utility and Repair Permissions - Applications > Utilities > Disk Utility
Then restart, then redownload Origin and try. Make sure you don't have anything else open.
It works (for) now! Thank you so much for your help!!
