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momo85479579743's avatar
momo85479579743
2 years ago
Solved

Game broken since update

Hi so when I say my games broken I mean I recently restarted playing 3 days ago so a couple days after the horse ranch update typically when we get new updates I  delete my mods folder completely and...
mac
  • Bluebellflora's avatar
    Bluebellflora
    2 years ago
    @momo85479579743

    Was it an EA customer support rep. who told you your Mac isn't compatible with the game? That's appalling if so.

    Whilst your Mac may struggle to properly run the game without lag because it is very underpowered (the old Intel MacBook Airs did struggle due to not being designed for any sort of gaming), it is compatible and is capable of running the game.

    Moving onto your issue though, I'm very interested that you're experiencing it because there haven't been any reports here for a few years. Do you have links to the other people you mentioned have had issues? Your Intel HD 5000 chip was one of the ones experiencing this problem, as evidenced in the thread I linked. Users there reported that disabling Edge Smoothing in the in-game graphics options got rid of the horrible lines at the bottom of the game window.
Bluebellflora's avatar
Bluebellflora
Hero+
2 years ago
@momo85479579743

Your Mac is totally compatible but I can’t read that screenshot, copying and pasting the info from About This Mac would help 🙂
momo85479579743's avatar
momo85479579743
2 years ago

Your correct because after EA revoked my expansion my game still has a glitch at the bottom of the screen and the loading is still infinite. I can't believe they lied and/or misinformed me even though I got a refund now i have to repay for my expansion after i get this fixed. 

this is my mac information: (13-inch, Early 2014),

1.4 GHz Dual-Core Intel Core i5, 

4 GB 1600 MHz DDR3, 

ntel HD Graphics 5000 1536 MB

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @momo85479579743

    Was it an EA customer support rep. who told you your Mac isn't compatible with the game? That's appalling if so.

    Whilst your Mac may struggle to properly run the game without lag because it is very underpowered (the old Intel MacBook Airs did struggle due to not being designed for any sort of gaming), it is compatible and is capable of running the game.

    Moving onto your issue though, I'm very interested that you're experiencing it because there haven't been any reports here for a few years. Do you have links to the other people you mentioned have had issues? Your Intel HD 5000 chip was one of the ones experiencing this problem, as evidenced in the thread I linked. Users there reported that disabling Edge Smoothing in the in-game graphics options got rid of the horrible lines at the bottom of the game window.
    • momo85479579743's avatar
      momo85479579743
      2 years ago

      Yes it was an EA rep I never had an issue with my game before i have 15 sims games and expansion packs so i never thought it could be my computer so i assumed it was me and listened to the rep. Im upset because I was recently told by another rep that I have to wait for a new developer update to fix my game and whenever that happens I have to repurchase the expansion pack im over it all and simply deleted the game ill revisit it in a couple months. 

      before i came to forums i went here https://downdetector.com/status/the-sims-4/ to see if anyone else was having issues feel free. 

      thanks for trying to help but i don't think there's any fixing this even if I get the glitch off my screen im still stuck on an infinite loading screen after it comes off i don't even want to play anymore I've cleared cache deleted multiple files restarted apps deleted apps its nothing more i can do. 

      • momo85479579743's avatar
        momo85479579743
        2 years ago

        UPDATE! 

        So i did what you suggested one last time removed my game let it generate a new one and the glitch is gone i didn't turn on edge smoothing or anything the I added back cc and mods it did still load a little slow but I have a mac not made for gaming so its expected it didn't loading for hours it took maybe 5-10 minutes and i do have a hefty amount off cc installed so its doing good. Thank you and screw EA Support. 

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