Forum Discussion
Hi everyone,
I’m having a big issue with The Sims 4 on my MacBook (13”, M1 chip) running macOS Tahoe 26.0.1.
Up until Thursday evening the game was working perfectly. But now, when I try to launch The Sims 4 from the EA App:
- The game doesn’t even show the Electronic Arts/Maxis logo.
- The folder Documents/Electronic Arts/The Sims 4 doesn’t get created anymore.
- Instead, the EA Crash Reporter pops up immediately.
Here’s what I’ve tried so far:
- Completely uninstalled and reinstalled both EA App and The Sims 4.
- Installed the game both on my internal SSD and on an external drive (same result).
- Cleared EA App cache.
- Tried running EA App with Rosetta.
- Checked system permissions for EA App (Full Disk Access enabled).
Nothing worked — the game still won’t launch at all.
👉 Has anyone else with macOS Tahoe run into this problem? Is this maybe a compatibility issue with the new macOS version or just a broken EA App update?
Thanks in advance!
- oddonnell21 days agoSeasoned Novice
Im playing on MacOS Sequoia and having the same issue. I was playing perfectly fine until yesterday. Updated the game today with the latest mini update and now my game wont launch with my mods on. I do understand that could be a MODS issue but the strange thing is that I tried running the game with only 1 mod or cc file at the time and it just wont launch doesn't matter which one I choose. It was perfectly working yesterday and its impossible that little update broke all the mods.
- Bluebellflora20 days agoHero+
The game loads up fine on Tahoe so that shouldn't be the issue.
Did this happen after updating your Mac to 26.0.1? Or updating the game as there was a patch on Thursday? Or updating EA App?
Ntshilaa wrote:
The folder Documents/Electronic Arts/The Sims 4 doesn’t get created anymore.
It won't if the game doesn't even load. Where is your usual Sims 4 folder, did you move it out of the Electronic Arts folder or rename it?
If an EA Crash Reporter is popping up that would be an issue with EA App and not the game. Or is it a macOS crash log that's popping up? Can you post a screenshot of the error that's popping up please.
- Ntshilaa19 days agoNew Novice
Hi, thanks for your reply!
Just to clarify: in my case, the EA Crash Reporter never appears at all. When I press Play in the EA App, nothing happens — no EA/Maxis logo, no loading screen, and the Sims 4 folder in Documents is not created. The game does not even begin to launch.
I did update the game — the latest Sims 4 patch installed successfully — but right after that update it stopped working. Before the update on Thursday, the game was running perfectly fine.
I already tried:
- Full reinstall of EA App + The Sims 4 (on internal SSD, no Mods/CC)
- Cleared EA App cache
- Gave EA App Full Disk Access in macOS settings
- Reinstalled Rosetta and also forced EA App to open with Rosetta
- Restarted my Mac
Still, Sims 4 won’t launch at all. So unfortunately I can’t provide a Crash Reporter screenshot, because it never pops up for me.
- Bluebellflora19 days agoHero+
I was asking about the crash reporter because in your original message you stated this:
Ntshilaa wrote:
Instead, the EA Crash Reporter pops up immediately.
but are you actually referring to the usual EA App window there? No error messages of any kind?
Do you currently have a Sims 4 folder in Documents > Electronic Arts?
- tshushu318 days agoSeasoned Newcomer
I'm having the exact same issue! If you find a way to fix this pretty please let me know! <3
- leeairascott10111 days agoRising Novice
did you find a solution?
- leeairascott10111 days agoRising Novice
Im having the same issue I just updated to iOS 26.1 it won't let me launch the game.
- Bluebellflora11 days agoHero+
What troubleshooting steps have you tried yourself so far to resolve this?
- leeairascott10111 days agoRising Novice
I repaired the whole game and I have no mods installed. I just updated my computer to 26.1 yesterday.
- Bluebellflora11 days agoHero+
Properly test a clean game and see if it still won’t launch [INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548
- leeairascott1019 days agoRising Novice
My Sims not launching, not even loading after the 26.1 Apple update. I don't have mods or anything; I just downloaded Sims on a new device. 😐
About The Sims 4 Technical Issues - Mac
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