Forum Discussion

Hero+

8 years ago

[INFO REQUEST] Sims 4 Cats and Dogs always shows 'Download' in Origin

If the Cats & Dogs EP is always giving you the option to Download in Origin, even though you have downloaded it, please provide more details in this thread. What macOS version are you running? ...

mac

Bluebellflora

Hero+

8 years ago

@Aihie @yokotoby

Thank you both 🙂 What happens if you try and launch from within your Applications folder, is it the same?

yokotoby

8 years ago

Sorry, I found my Sims 4 folder but I'm not sure how to launch it from there. Also, I don't run any mods.

I was frustrated that I couldn't play my game at all so I requested a refund for Cats & Dogs. As of now my Origin shows that I haven't bought Cats & Dogs (although I haven't received my refund yet). So I figured everything would go back to normal... But no. The same thing is happening. I tried to place a house through the community folder but after the "building lot" animation I got the same pop up with error code 122:70c7f9a6:9c7f491f

So now I don't have Cats & Dogs and I still can't play. Trying to figure out how to share the Origin log files now. Thank you to everyone looking into this!

EA_Mai
EA Staff
8 years ago
Hi @yokotoby,

Thanks for sharing that error code, that's very useful! Actually, that error doesn't seem to be related to Origin not downloading the game properly. Indeed, some PC players are also reporting it. Please, take a look to this thread: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Error-102-122-Patch-1-36-edition/td-p/6413620

-Mai
- yokotoby
  8 years ago
  I don't have that icon in my Finder folder. I do have an EA folder under Documents but nothing to run from there. Probably because I don't have a disc? But either way it sounds like I'll just have to wait until there is a fix. Thank you both for your help!
  - Bluebellflora
    Hero+
    8 years ago
    @yokotoby
    
    Hmmm, so in your Applications folder there is no Sims 4 app? That would indicate that you don't have it installed on your Mac, not even the base game. The Documents > Electronic Arts > The Sims 4 folder is your user data where Saves, CC/Mods, cache and all user settings are stored. You can move or rename this folder to a different location and the game will generate a new one when it is launched. It's the primary troubleshooting step if the game will not launch.
    
    Even though we have to use Origin to play the game, there should still be a game icon in your Applications folder as that is where all software is installed to by default.
Bluebellflora
Hero+
8 years ago
@yokotoby

You launch it from the Applications folder:

The error code is listed as a bug in @crinrict's bug thread here - https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Error-102-122-Patch-1-36-edition/m-p/6413620#M101468

Edit - @EA_Mai beat me to it 🙂