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Help! Since yesterday there's this error message appearing "Unable to start. The Sims 4 is already running", which is not true. The game is nowhere running which I can see through Activity Monitor. I've been trying everything, even switching to a different Apple account but it still didn't work. Even uninstalling every little file of Origin and Sims on my computer did not do the job. Please help ☹️ I've lost all hope of playing...
This worked for me!
i got the sims 4 this december on macbook air 2020 (macOS Big Sur) and it worked fine until now, when i open the game it says that the game is already running. i've followed the advices above, i resetted the game, reinstalled, updated and repaired but it didn't work so i deleted the file userdata.lock and the game works BUT DOESN'T SAVE the pregress. so everytime i have to create a sim and build an home and it wont save. please help!
This makes my game run, but I cannot load my saved games.
@ventrap This worked for me. I just moved the userdata.lock file to my desktop and it opened. Still very slow however and all my saved games are gone... :/
the same happened for me except i made the mistake of DELETING that file ☹️
Hi quick question did you buy the sims game or did you download it for free?
Hi, i did the same thing(deleting de UserData.lock) then I could play the sims. But I could not save the game. What should I do?
This worked for me!!! I had tried everything from doing a repair on Origin to uninstalling and reinstalling Sims 4 and nothing worked. I even took out my save files and mod files to no avail. Taking out the UserData lock worked and Sims 4 booted up immediately after!
When you did this, did it completely erase your data? I removed the UserData.lock file and started the game. It worked, but my save games were all completely gone and TS4 asked me if I wanted a tutorial, as if I had never played on there before.
Soooo at this point it's either never play or start over...is anyone else having this??
Edit: I tried the instructions in the post above (at this link: https://www.youtube.com/watch?v=e8IhBBJNfJM) and it solved it! 🙂
Hi I just wanted to clarify on your soultion that i need to move and rename the UserData.lock to UserData.log right?
Edited: Check the solution in the comment below!
\n\n\nLooking for help to run The Sims 4 after updating your system to macOS Catalina? These troubleshooting steps and workarounds may help you get back into the game:
\n\nThe Sims 4 stops working after running on macOS Catalina Beta 11 - what can I do?
\nTry this:
\nI’m unable to start the game, I get a message that The Sims 4 is already running after I have updated to macOS Catalina - what can I do?
\nTry deleting/moving the UserData.lock file located in /Documents/Electronic Arts/The Sims 4
\n\nI’m unable to load my The Sims 4 save files after updating to macOS Catalina - what can I do?
\nTry generating a new The Sims 4 folder (in /Documents/Electronic Arts) by renaming the current one and restarting the game. Make sure to rename The Sims 4 folder, not just the saves folder. Once that’s done you can move your save files into the newly created /The Sims 4/saves folder.
\n
I’m unable to see My Library creations after updating to macOS Catalina - what can I do?
Try generating a new The Sims 4 folder (in /Documents/Electronic Arts) by renaming the current one and restarting the game. Make sure to rename The Sims 4 folder, not just the Tray folder. Once that’s done you can move your Tray files into the newly created /The Sims 4/Tray folder.
\n
I’m unable to use mods in The Sims 4 after updating to macOS Catalina - what can I do?
Try generating a new The Sims 4 folder (in /Documents/Electronic Arts) by renaming the current one and restarting the game. Make sure to rename The Sims 4 folder, not just the Mods folder. Once that’s done you can move your Mod files into the newly created /The Sims 4/Mods folder.
\n\nThe game hangs/freezes after I mouse over UI in the game - what can I do?
\nTry updating to the latest Origin version. It will show as Origin Version 10.5.49.31786 or later for Mac.
\n\nAdditionally, playing in Fullscreen Mode should avoid this from happening.
\n\nIf that doesn't help, try this:
\nIf these steps didn't help with your macOS Cataline related issue, please, comment below sharing as many details about the issue as possible. Thanks!
\nHi everyone,
\n\nWe just released a patch for the game to address some of the issues you have been reporting:
\n\nUpdate 10/23/2019 - 1.56.55.1220
Hey Simmers!
Small but important update for macOS players. Catalina players have had a bit of a rough time thanks to some changes in how applications access files. This has made game play a little bumpy. This patch makes things work more reliably for Catalina users!
Additional information:
-SimGuruGnome
\n\n
\n
Please, update your game and give it a try!
\n\n\nOh, and if you pressed 'Deny' when the game asked for your permission to access Documents, let's fix that!: go to System Preferences -> Security & Privacy -> Files & Folders -> Fine “The Sims 4” in list and check the “Documents Folder” check box
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"77","kudosSumWeight":0,"postTime":"2019-10-14T19:03:47.849-07:00","lastPublishTime":"2019-10-14T19:03:47.849-07:00","metrics":{"__typename":"MessageMetrics","views":1114},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10923063/message:10923370","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDEwOTIzMzgxLDEwOTIzMzgx","node":{"__ref":"ForumReplyMessage:message:10923381"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:10923381":{"__typename":"ModerationData","id":"moderation_data:10923381","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10923381":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3604618"},"id":"message:10923381","revisionNum":1,"uid":10923381,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10923370"},"conversation":{"__ref":"Conversation:conversation:10923063"},"subject":"Re: [Info] The Sims 4 macOS Catalina Troubleshooting","moderationData":{"__ref":"ModerationData:moderation_data:10923381"},"body":"Hi quick question did you buy the sims game or did you download it for free?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"84","kudosSumWeight":0,"repliesCount":1,"postTime":"2019-10-14T20:58:29.754-07:00","lastPublishTime":"2019-10-14T20:58:29.754-07:00","metrics":{"__typename":"MessageMetrics","views":804},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10923063/message:10923381","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3041231":{"__typename":"User","id":"user:3041231","uid":3041231,"login":"bunnyears1260","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-06-30T20:51:51.314-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3041231"},"ModerationData:moderation_data:10923195":{"__typename":"ModerationData","id":"moderation_data:10923195","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10923195":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3041231"},"id":"message:10923195","revisionNum":1,"uid":10923195,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10923065"},"conversation":{"__ref":"Conversation:conversation:10923063"},"subject":"Re: [Info] The Sims 4 macOS Catalina Troubleshooting","moderationData":{"__ref":"ModerationData:moderation_data:10923195"},"body":"@ventrap I renamed my UserData file and now the game runs, but it won't save. It gives error code 0. Is this connected or a separate issue and what's the fix for it?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"165","kudosSumWeight":1,"repliesCount":0,"postTime":"2019-10-10T19:32:30.208-07:00","lastPublishTime":"2019-10-10T19:32:30.208-07:00","metrics":{"__typename":"MessageMetrics","views":926},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10923063/message:10923195","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3553661":{"__typename":"User","id":"user:3553661","uid":3553661,"login":"lilisz9501","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-13T00:39:40.678-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3553661"},"ModerationData:moderation_data:10923289":{"__typename":"ModerationData","id":"moderation_data:10923289","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10923289":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3553661"},"id":"message:10923289","revisionNum":1,"uid":10923289,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10923065"},"conversation":{"__ref":"Conversation:conversation:10923063"},"subject":"Re: [Info] The Sims 4 macOS Catalina Troubleshooting","moderationData":{"__ref":"ModerationData:moderation_data:10923289"},"body":"Hi, i did the same thing(deleting de UserData.lock) then I could play the sims. But I could not save the game. What should I do?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"130","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-10-13T03:21:07.196-07:00","lastPublishTime":"2019-10-13T03:21:07.196-07:00","metrics":{"__typename":"MessageMetrics","views":1113},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10923063/message:10923289","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1559429":{"__typename":"User","id":"user:1559429","uid":1559429,"login":"mumblingmayhem","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-08-07T12:16:05.276-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1559429"},"ModerationData:moderation_data:10923298":{"__typename":"ModerationData","id":"moderation_data:10923298","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10923298":{"__typename":"ForumReplyMessage","uid":10923298,"id":"message:10923298","revisionNum":1,"author":{"__ref":"User:user:1559429"},"readOnly":true,"repliesCount":10,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10923065"},"conversation":{"__ref":"Conversation:conversation:10923063"},"subject":"Re: [Info] The Sims 4 macOS Catalina Troubleshooting","moderationData":{"__ref":"ModerationData:moderation_data:10923298"},"body":"This worked for me!!! I had tried everything from doing a repair on Origin to uninstalling and reinstalling Sims 4 and nothing worked. I even took out my save files and mod files to no avail. Taking out the UserData lock worked and Sims 4 booted up immediately after!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2019-10-13T07:17:39.014-07:00","lastPublishTime":"2019-10-13T07:17:39.014-07:00","metrics":{"__typename":"MessageMetrics","views":815},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10923063/message:10923298","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDEwOTIzMjk5LDEwOTIzMjk5","node":{"__ref":"ForumReplyMessage:message:10923299"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10923299":{"__typename":"ModerationData","id":"moderation_data:10923299","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10923299":{"__typename":"ForumReplyMessage","uid":10923299,"id":"message:10923299","revisionNum":1,"author":{"__ref":"User:user:3553661"},"readOnly":true,"repliesCount":9,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10923298"},"conversation":{"__ref":"Conversation:conversation:10923063"},"subject":"Re: [Info] The Sims 4 macOS Catalina Troubleshooting","moderationData":{"__ref":"ModerationData:moderation_data:10923299"},"body":"@mumblingmayhem are you able to save the game?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"46","kudosSumWeight":0,"postTime":"2019-10-13T07:18:33.331-07:00","lastPublishTime":"2019-10-13T07:18:33.331-07:00","metrics":{"__typename":"MessageMetrics","views":813},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10923063/message:10923299","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDEwOTIzMzAwLDEwOTIzMzAw","node":{"__ref":"ForumReplyMessage:message:10923300"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10923300":{"__typename":"ModerationData","id":"moderation_data:10923300","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10923300":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1559429"},"id":"message:10923300","revisionNum":1,"uid":10923300,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10923299"},"conversation":{"__ref":"Conversation:conversation:10923063"},"subject":"Re: [Info] The Sims 4 macOS Catalina Troubleshooting","moderationData":{"__ref":"ModerationData:moderation_data:10923300"},"body":"@lilisz9501 I am not sure.. It took me hours to find an option that finally worked that by the time I got it running I needed to get some sleep. I'll play it here in a few and see how that works and will let you know.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":8,"postTime":"2019-10-13T07:21:58.118-07:00","lastPublishTime":"2019-10-13T07:21:58.118-07:00","metrics":{"__typename":"MessageMetrics","views":809},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10923063/message:10923300","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3576023":{"__typename":"User","id":"user:3576023","uid":3576023,"login":"torycasey527","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-13T08:44:15.190-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3576023"},"ModerationData:moderation_data:10923310":{"__typename":"ModerationData","id":"moderation_data:10923310","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10923310":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3576023"},"id":"message:10923310","revisionNum":1,"uid":10923310,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10923065"},"conversation":{"__ref":"Conversation:conversation:10923063"},"subject":"Re: [Info] The Sims 4 macOS Catalina Troubleshooting","moderationData":{"__ref":"ModerationData:moderation_data:10923310"},"body":"@ventrap thanks for explaining that, I read it above but still wasn't getting it until I read your post and now my game is working so thank you thank you thank you!!!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"166","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-10-13T08:45:20.692-07:00","lastPublishTime":"2019-10-13T08:45:20.692-07:00","metrics":{"__typename":"MessageMetrics","views":867},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10923063/message:10923310","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:939034":{"__typename":"User","id":"user:939034","uid":939034,"login":"ClemenceMiku","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-03-03T07:12:12.250-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:939034"},"ModerationData:moderation_data:10923351":{"__typename":"ModerationData","id":"moderation_data:10923351","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10923351":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:939034"},"id":"message:10923351","revisionNum":1,"uid":10923351,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10923065"},"conversation":{"__ref":"Conversation:conversation:10923063"},"subject":"Re: [Info] The Sims 4 macOS Catalina Troubleshooting","moderationData":{"__ref":"ModerationData:moderation_data:10923351"},"body":"@ventrap Thank you for this it fixed my game!!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"46","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-10-14T05:41:55.160-07:00","lastPublishTime":"2019-10-14T05:41:55.160-07:00","metrics":{"__typename":"MessageMetrics","views":1062},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10923063/message:10923351","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:5196042":{"__typename":"User","id":"user:5196042","uid":5196042,"login":"restASHur3d","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-12-24T13:55:20.447-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:5196042"},"ModerationData:moderation_data:10923399":{"__typename":"ModerationData","id":"moderation_data:10923399","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:13":{"__typename":"Rank","id":"rank:13","position":24,"name":"Seasoned Ace","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:21359":{"__typename":"User","id":"user:21359","uid":21359,"login":"simmyfroggy","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-03-11T10:11:22.279-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":{"__ref":"Rank:rank:13"},"entityType":"USER","eventPath":"community:tghpe58374/user:21359"},"ForumReplyMessage:message:10923399":{"__typename":"ForumReplyMessage","uid":10923399,"id":"message:10923399","revisionNum":1,"author":{"__ref":"User:user:5196042"},"readOnly":true,"repliesCount":1,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10923065"},"conversation":{"__ref":"Conversation:conversation:10923063"},"subject":"Re: [Info] The Sims 4 macOS Catalina Troubleshooting","moderationData":{"__ref":"ModerationData:moderation_data:10923399"},"body":"When you did this, did it completely erase your data? I removed the UserData.lock file and started the game. It worked, but my save games were all completely gone and TS4 asked me if I wanted a tutorial, as if I had never played on there before.
Soooo at this point it's either never play or start over...is anyone else having this??
Edit: I tried the instructions in the post above (at this link: https://www.youtube.com/watch?v=e8IhBBJNfJM) and it solved it! 🙂
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2019-10-15T20:13:07.341-07:00","lastPublishTime":"2019-10-15T20:13:07.341-07:00","metrics":{"__typename":"MessageMetrics","views":945},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10923063/message:10923399","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDEwOTIzNDAyLDEwOTIzNDAy","node":{"__ref":"ForumReplyMessage:message:10923402"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10923402":{"__typename":"ModerationData","id":"moderation_data:10923402","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10923402":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21359"},"id":"message:10923402","revisionNum":1,"uid":10923402,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10923399"},"conversation":{"__ref":"Conversation:conversation:10923063"},"subject":"Re: [Info] The Sims 4 macOS Catalina Troubleshooting","moderationData":{"__ref":"ModerationData:moderation_data:10923402"},"body":"So I managed 4 days (well, 3 technically because I didn't play yesterday) to go with the game not bugging daily.Hi I just wanted to clarify on your soultion that i need to move and rename the UserData.lock to UserData.log right?
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