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EA_Mai's avatar
EA_Mai
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6 years ago
Solved

[Info] The Sims 4 macOS Catalina Troubleshooting

Edited: Check the solution in the comment below! [ Spoiler ]
mac
  • EA_Mai's avatar
    EA_Mai
    6 years ago

    Hi everyone,

    We just released a patch for the game to address some of the issues you have been reporting:

    Update 10/23/2019 - 1.56.55.1220

    Hey Simmers!

    Small but important update for macOS players. Catalina players have had a bit of a rough time thanks to some changes in how applications access files. This has made game play a little bumpy. This patch makes things work more reliably for Catalina users!

    Additional information:

    • Simmers on macOS 10.15 (Catalina) will be prompted to allow The Sims 4 access to the Documents folder. Grant this request.

    -SimGuruGnome

     

     

    Please, update your game and give it a try!

    Oh, and if you pressed 'Deny' when the game asked for your permission to access Documents, let's fix that!: go to System Preferences -> Security & Privacy -> Files & Folders -> Fine “The Sims 4” in list and check the “Documents Folder” check box

ventrap's avatar
ventrap
6 years ago
@nadahlia As dmz06 replied a few pages back :
"What I found is that my Sims folder has a "UserData.lock" file in it that, for some reason, causes this problem. To get passed it on my machine I deleted the lock file from "~/Documents/Electronic Arts/The Sims 4/".

Try using Finder to go to your Documents -> Electronic Arts -> The Sims 4 folder and rename/delete/move UserData.log, then try relaunching. If you prefer the command line then open Terminal and try:

rm -rf "~/Documents/Electronic Arts/The Sims 4/UserData.lock"

Then try to launch the game again."
  • Gio_22_lol's avatar
    Gio_22_lol
    5 years ago

    i got the sims 4 this december on macbook air 2020 (macOS Big Sur) and it worked fine until now, when i open the game it says that the game is already running. i've followed the advices above, i resetted the game, reinstalled, updated and repaired but it didn't work so i deleted the file userdata.lock and the game works BUT DOESN'T SAVE the pregress. so everytime i have to create a sim and build an home and it wont save. please help!

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