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mekanugget's avatar
5 years ago
Solved

Loading page taking forever and quitting the app

Hi,

I am currently using a Mac and I cannot seem to load a specific household in and get stuck at the plumbob loading page. Whenever I have to quit the Sims 4 app to try again to fix it I have to restart every time. Is there a way to fix this? I have been trying to fix this for 2 days now and I leave the loading page for 5 minutes and it is still stuck. I took out all of my cc and mods (I only had 1) and it still doesn't work. If you have a solution I am very grateful. Thank you.

  • TGamez1's avatar
    TGamez1
    5 years ago

    @mekanugget Have you tried this one? Refresh Game Folders
    1. Rename your /Documents/Electronic Arts/The Sims 4 folder The Sims 4 OLD
    - This will automatically backup all your stuff - the CC, the saves, the tray.
    - Your stuff will sit in this folder and wait for your new games folder to get ready for it.
    2. Do a game repair.
    In Origin, click on the Settings wheel to the right of the Start Button for Sims 4 and pick "Repair".
    3. Start the game. The game will now create a new fresh /The Sims 4 folder.

16 Replies

  • TGamez1's avatar
    TGamez1
    5 years ago

    @mekanugget To quit the game or app just press ctrl + alt + delete choose task manager, then a pop up will appear on the screen, choose which app you want to close, it will end the task.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @mekanugget  To force-close an application that's not responding, click cmd-optn-esc, which brings up the Force Quit menu, select the application, and click the Force Quit button.

    I've moved your thread to the Mac section for better Mac-specific help.

    @TGamez1  Crtl-alt-del is not applicable to macOS, and the Task Manager doesn't exist.

  • @TGamez1 I loaded my game into the home page today and I couldn't find any of the saves that I have been playing with. I am not sure to do from here and I am a bit confused.
  • @TGamez1 Renaming it then taking everything out and placing it in the new folder worked! Thank you so much for the tech support!
  • TGamez1's avatar
    TGamez1
    5 years ago

    @mekanugget Thats great news, im happy it worked ok for you. And your welcome!

    (Yeah, on the new sims 4 folder it generated, you needed to test that first.  Then move

    your save folder into it)

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