Forum Discussion

LukeyLuSims's avatar
LukeyLuSims
10 years ago
Solved

[MAC] S4 Update Today for El Capitan

I have had quite a week trying to play Sims 4. Talked with 6 people on tech support, including a supervisor (their tech support used to be great, and now it is horrible.) after Origin would not open ...
mac
LukeyLuSims's avatar
LukeyLuSims
10 years ago

Ok, I checked out the thread. I don't have greyed out windows or any issues with graphics that I can see...it's just the game crashing.

I trashed the options folder, and now I'm back to square one with the Origin issue! When I try to open the game it says, "there is a problem with your game's setup. Please reinstall." And then I get the "Origin needs to install a new helper tool..." for the first time since upgrading to El Capitan. What the heck?!

Bluebellflora's avatar
Bluebellflora
Hero+
10 years ago

@LukeyLuSims

Oh no! The Options.ini file can't be related to the Origin issue as it's the video, graphics, camera, sound settings.

When you are entering your password after the Helper Tool prompt, is it hanging then asking you for it again? Can you try this fix in the main Origin forum?

Is your Mac the 13" or 15" MBP?

  • LukeyLuSims's avatar
    LukeyLuSims
    10 years ago

    Hey, thanks for your help! I did try the fix in the Origin forum, as well as some fixes from other forums. It asks for my password and then just hangs. But sometimes the game starts but won't load past the loading screen. Once in a while it goes past the loading screen but crashes as soon as any house loads. This is my graphics card: 

    NVIDIA GeForce GT 650M 512 MB. I have the 15 inch MBP. I am wondering how it could be my graphics card, when I have been playing Sims 4 with no problem since May on the same computer with the same graphics card. What to do?!

About The Sims 4 Technical Issues - Mac

Do you have technical issues with The Sims 4 on Mac? Get help from the community here!8,145 PostsLatest Activity: 5 hours ago

Community Highlights