my sims 4 keeps crashing
my games has been crashing like crazy for the past couple months. I have uninstalled the game, removed CC and repaired the files, I am stuck on what to do, I have spent so much money on I game I cant...
Forum Discussion
@alero90
That crash report doesn't provide anything helpful apart from state which version of macOS you are on.
Please try a whole new clean Sims 4 folder as explained here and see if you can play https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163
Crash report, This is after I made a clean folder
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: The Sims 4 [3921]
Path: /Users/USER/*/The Sims 4.app/Contents/MacOS/The Sims 4
Identifier: com.ea.mac.thesims4
Version: 1.0 ⚽
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2023-09-19 17:42:10.0130 -0400
OS Version: macOS 13.5.2 (22G91)
Report Version: 12
Bridge OS Version: 7.6 (20P6072)
Anonymous UUID: 59BB30E8-2AD1-91C4-FC56-1A9F175C44DD
Sleep/Wake UUID: DF70C49B-99F5-4E85-8CE5-0E7471A7F8F4
Time Awake Since Boot: 9200 seconds
Time Since Wake: 5278 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000021
Exception Codes: 0x0000000000000001, 0x0000000000000021
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [3921]
VM Region Info: 0x21 is not in any region. Bytes before following region: 140737486479327
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
shared memory 7fffffe36000-7fffffe37000 [ 4K] r-x/r-x SM=SHM
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 The Sims 4 0x10b0f4cdd 0x10a1ff000 + 15686877
1 ??? 0x10e9d9eb0 ???
2 The Sims 4 0x10b0f6e11 0x10a1ff000 + 15695377
3 The Sims 4 0x10b0dd8af 0x10a1ff000 + 15591599
4 The Sims 4 0x10b16fc82 0x10a1ff000 + 16190594
5 The Sims 4 0x10b16fb4b 0x10a1ff000 + 16190283
6 The Sims 4 0x10a205835 0x10a1ff000 + 26677
7 The Sims 4 0x10a2047c2 0x10a1ff000 + 22466
8 The Sims 4 0x10a2047a1 0x10a1ff000 + 22433
9 Foundation 0x7ff81204b746 __NSFireTimer + 67
10 CoreFoundation 0x7ff81119b358 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
11 CoreFoundation 0x7ff81119aed3 __CFRunLoopDoTimer + 807
12 CoreFoundation 0x7ff81119aaf9 __CFRunLoopDoTimers + 285
13 CoreFoundation 0x7ff811180e39 __CFRunLoopRun + 2206
14 CoreFoundation 0x7ff81117ff31 CFRunLoopRunSpecific + 560
15 HIToolbox 0x7ff81ac00f3d RunCurrentEventLoopInMode + 292
16 HIToolbox 0x7ff81ac00d4e ReceiveNextEventCommon + 657
17 HIToolbox 0x7ff81ac00aa8 _BlockUntilNextEventMatchingListInModeWithFilter + 64
18 AppKit 0x7ff81421c25c _DPSNextEvent + 858
19 AppKit 0x7ff81421b106 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214
20 AppKit 0x7ff81420d788 -[NSApplication run] + 586
21 AppKit 0x7ff8141e19a1 NSApplicationMain + 817
22 dyld 0x7ff810d4c41f start + 1903
Thread 1:
0 libsystem_pthread.dylib 0x7ff8110a1bb0 start_wqthread + 0
Thread 2:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x7ff8110675c2 mach_msg2_trap + 10
1 libsystem_kernel.dylib 0x7ff81107573d mach_msg2_internal + 78
2 libsystem_kernel.dylib 0x7ff81106e5f4 mach_msg_overwrite + 692
3 libsystem_kernel.dylib 0x7ff8110678aa mach_msg + 19
4 CoreFoundation 0x7ff81118206f __CFRunLoopServiceMachPort + 145
5 CoreFoundation 0x7ff811180af0 __CFRunLoopRun + 1365
6 CoreFoundation 0x7ff81117ff31 CFRunLoopRunSpecific + 560
7 CFNetwork 0x7ff815b09bba 0x7ff8158cc000 + 2350010
8 Foundation 0x7ff812005603 __NSThread__start__ + 1009
9 libsystem_pthread.dylib 0x7ff8110a61d3 _pthread_start + 125
10 libsystem_pthread.dylib 0x7ff8110a1bd3 thread_start + 15
Thread 3:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x7ff811070292 __select + 10
1 CoreFoundation 0x7ff8111a9edf __CFSocketManager + 643
2 libsystem_pthread.dylib 0x7ff8110a61d3 _pthread_start + 125
3 libsystem_pthread.dylib 0x7ff8110a1bd3 thread_start + 15
Thread 4:
0 libsystem_pthread.dylib 0x7ff8110a1bb0 start_wqthread + 0
Thread 5:
0 libsystem_kernel.dylib 0x7ff81106a0fe __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff8110a6758 _pthread_cond_wait + 1242
2 The Sims 4 0x10a40b66b 0x10a1ff000 + 2147947
3 The Sims 4 0x10a8934ba 0x10a1ff000 + 6898874
4 The Sims 4 0x10a40a916 0x10a1ff000 + 2144534
5 libsystem_pthread.dylib 0x7ff8110a61d3 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff8110a1bd3 thread_start + 15
Thread 6:
0 libsystem_kernel.dylib 0x7ff81106ac56 __recvfrom + 10
1 The Sims 4 0x10a83efe4 0x10a1ff000 + 6553572
2 The Sims 4 0x10a40a916 0x10a1ff000 + 2144534
3 libsystem_pthread.dylib 0x7ff8110a61d3 _pthread_start + 125
4 libsystem_pthread.dylib 0x7ff8110a1bd3 thread_start + 15
Thread 7:
0 libsystem_kernel.dylib 0x7ff811069fce __semwait_signal + 10
1 libsystem_c.dylib 0x7ff810f5c585 nanosleep + 196
2 The Sims 4 0x10b2ee8be 0x10a1ff000 + 17758398
3 The Sims 4 0x10a40a916 0x10a1ff000 + 2144534
4 libsystem_pthread.dylib 0x7ff8110a61d3 _pthread_start + 125
5 libsystem_pthread.dylib 0x7ff8110a1bd3 thread_start + 15
Thread 8:
0 libsystem_kernel.dylib 0x7ff81106a2be __munmap + 10
1 Simulation.dylib 0x12ba208af 0x12b8b5000 + 1489071
2 Simulation.dylib 0x12ba20803 0x12b8b5000 + 1488899
3 libsystem_c.dylib 0x7ff810f77ba1 __cxa_finalize_ranges + 409
4 libsystem_c.dylib 0x7ff810f779bb exit + 35
5 The Sims 4 0x10a37688b 0x10a1ff000 + 1538187
6 The Sims 4 0x10a3763ee 0x10a1ff000 + 1537006
7 The Sims 4 0x10a3734e9 0x10a1ff000 + 1524969
8 The Sims 4 0x10a37356e 0x10a1ff000 + 1525102
9 The Sims 4 0x10a376978 0x10a1ff000 + 1538424
10 The Sims 4 0x10a376899 0x10a1ff000 + 1538201
11 libsystem_pthread.dylib 0x7ff8110a61d3 _pthread_start + 125
12 libsystem_pthread.dylib 0x7ff8110a1bd3 thread_start + 15
Thread 9:: Client Job Thread
0 libsystem_kernel.dylib 0x7ff81106753e semaphore_wait_trap + 10
1 The Sims 4 0x10a409958 0x10a1ff000 + 2140504
2 The Sims 4 0x10a416711 0x10a1ff000 + 2193169
3 The Sims 4 0x10a415c8b 0x10a1ff000 + 2190475
4 The Sims 4 0x10a41119f 0x10a1ff000 + 2171295
5 The Sims 4 0x10a41837d 0x10a1ff000 + 2200445
6 The Sims 4 0x10a40a7b3 0x10a1ff000 + 2144179
7 libsystem_pthread.dylib 0x7ff8110a61d3 _pthread_start + 125
8 libsystem_pthread.dylib 0x7ff8110a1bd3 thread_start + 15
Thread 10:: Client Job Thread
0 libsystem_kernel.dylib 0x7ff81106753e semaphore_wait_trap + 10
1 The Sims 4 0x10a409958 0x10a1ff000 + 2140504
2 The Sims 4 0x10a416711 0x10a1ff000 + 2193169
3 The Sims 4 0x10a415c8b 0x10a1ff000 + 2190475
4 The Sims 4 0x10a41119f 0x10a1ff000 + 2171295
5 The Sims 4 0x10a41837d 0x10a1ff000 + 2200445
6 The Sims 4 0x10a40a7b3 0x10a1ff000 + 2144179
7 libsystem_pthread.dylib 0x7ff8110a61d3 _pthread_start + 125
8 libsystem_pthread.dylib 0x7ff8110a1bd3 thread_start + 15
- @alero90
I'm sorry but that system generated crash report is not helpful and very generic. Please try the new Sims 4 folder. If you want to post a crash report, copy/paste the contents of the lastCrash.txt file in the Sims 4 folder here.<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>2357aa2fc29247d0650a1588</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2023-09-19 21:42:10</createtime><buildsignature>Local.Unknown.Unknown.1.100.144.1230-1.200.000.604.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xb43b0</categoryid><stack> 0xb43b0 0xc4aeb8 0x54453 0x54581 0x1de546 0x1e4eeb 0x115776 0x89e52 0xa486b 0xa0f39 0xa55cf 0x114b0c 0xa4841 0xa107b 0x114ffb 0xa4841 0xa0f39 0x114ffb 0xa4841 0xa0f39 0x114ffb 0x00 0x00 0x00</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 41.88<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0x4bebcb10<br />LoadingScreenActiveFlag: 0<br />Origin Version: 10,5,124,53512<br />Modded: True<br />SystemInfo: Mac OS X Version 13.5.2 (Build 22G91) GPU: Intel Iris Plus Graphics 645 macOS Metal driver 0.0.0.0<br />Architecture: x86_64<br />(baseaddr) 0x12a2de000,'libpython370.dylib' 0x12b8b5000,'Simulation.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib' 0x12a2de000,'libpython370.dylib</contextdata></report>
- @alero90
Thanks. What happened with the new clean Sims 4 folder? Your game is modded. You need to try a new Sims 4 folder.
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