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Camelot81's avatar
Camelot81
3 years ago

Not able to to download Sims 4. Internet error.

Hi! Two days ago I downloaded TS4 on my mac. I had no problems with downloading Origin nor TS4. Then i got a message that my storage was full and i bought an extended hard drive to put my game on it. When I first tried I relocated the origin file to the hard drive and got an error message on downloading TS4 saying I didn't have internet. I then moved Origin back to my Mac and still got the same error. I tried to switch back and forth with where the game would download, on both my Mac and the Hard drive. I have been trying to uninstall and reinstall Origin a thousand times. I have cleared cache, switched internet connections, cleared every Sims and Origin files on my computer, and still nothing. At one point yesterday, I was able to only download the expansion packs and not the actual game. I dont have the firewall on, NOTHING, is working... WHAT TO DO?!

I have attached a screenshot for the message I get each time i try to download it again. It's in Norwegian so sorry if you can't quite understand it...

mac

3 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @Camelot81

    The game is not installed in Origin. It is installed in your ~/Applications folder by default. You cannot just move the Origin app around hoping it will move the game around.

    Manually uninstall Origin - https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

    Then download and reinstall Origin, choosing where you want it installed to during the process. If you want to install Origin on an external drive, make sure the external drive has full permission in macOS.

    Then download the game. You can choose where you want to install it to in Origin > Preferences > Installs & Saves > Game Library Location.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @Lauramhhansen

    You're going to have to be more specific please. If it's an Origin issue you should post in the Origin forum https://answers.ea.com/t5/Origin-Client-Web-Technical/bd-p/origin-technical-issues-en

    If it's Mac related, i.e. you need help understanding how the game is installed in macOS then please provide a descriptive post on the exact issue you're having, what troubleshooting you have already tried, and screenshots of any errors you've encountered.

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