2 years ago
My expansion packs and kits are not working in my game when it says I own them.
Hi! I have seen many other people with this same issue, but I am getting no solutions that have helped. I have purchased the City Living expansion pack, the Cats and Dogs expansion pack, the Bloomin...
- 2 years ago
@emilyreeed Your screenshots show that the folders for your packs are in entirely the wrong location. I can't remember if this was the old location before Apple forced EA to move the packs' data to its own folder, but that happened back in April of 2020.
Given how many folders are in the wrong location, your best bet is to completely uninstall Sims 4 and reinstall it. This shouldn't delete your saves, but make a backup just in case (it's good practice in general). Saves are located in Documents > Electronic Arts > The Sims 4 > saves, and you can copy the entire saves folder and paste it somewhere else.