Re: New install, stuck on loading screen

@6e12f681d0b5b6cb @SimsNotWork 

Which files and folders from your previous Sims 4 folder did you move back into the newly created Sims 4 folder?

Are you running any antivirus?

Any apps that monitor network traffic, either on the local machine or at router level?

What access does the game have in System Settings > Security & Privacy > Files & Folders and Security & Privacy > Full Disk Access? Screenshots would help here.

Which files and folders from your previous Sims 4 folder did you move back into the newly created Sims 4 folder?

None. This is a clean install from scratch.

Are you running any antivirus?

No.

Any apps that monitor network traffic, either on the local machine or at router level?

No.

What access does the game have in System Settings > Security & Privacy > Files & Folders and Security & Privacy > Full Disk Access? Screenshots would help here.

With the default install, neither The Sims or EA App had any Security & Privacy permissions enabled. I have now given both The Sims & EA App Full Disk Access permissions, and the issue still occurs.

I have also tried disabling iCloud backup following these instructions. Didn't fix it.

https://answers.ea.com/t5/Mac/READ-FIRST-Saves-CC-Mods-or-Library-items-disappeared-iCloud/m-p/7094195

Which files and folders from your previous Sims 4 folder did you move back into the newly created Sims 4 folder?

• None

Are you running any antivirus?

• No

Any apps that monitor network traffic, either on the local machine or at router level?

• None

What access does the game have in System Settings > Security & Privacy > Files & Folders and Security & Privacy > Full Disk Access? Screenshots would help here.

• Screenshots attached

I set up a new user account and launched the app from that account. Same problem.

Attaching screenshots of my Files & Folders and Full Disk Access settings.

I was able to get past the first loading screen. But th game again got stuck on a loading screen about 15 minutes into playing.

I opened Applications and moved both the EA App and the Sims 4 App to the trash, and then deleted the ~/Documents/Electronic Arts/ folder which includes the sims folder. Then reinstalled.

Is there any location where I can view the log of what it's doing while it's just sitting on the loading screen? 

When this is happening, I see the app using 216% CPU in activity monitor. In the Network tab of activity monitor, I see the app sending and receiving bytes & packets, it's using the most network of any app open aside from Chrome. Not sure what it's doing there.

I also just figured out how to get it out of full screen mode when it's loading, and if I select "Quit" from The Sims 4 menu in the menubar, nothing happens. I have to force quit the app.

I have also tried creating a new EA account and signing in with that. Still hangs on loading. 

Hey, unfortunately turning off my wifi hasn't fixed the issue. I'm still getting stuck on the loading screen, requiring me to Force Quit to close the game.

Is there anything else I can try?

So I've done some testing and it seems that I can load a brand new save, and play for about 10 minutes until it then inevitably gets stuck on a loading screen.

I can't load a saved game. 

Thanks for replying! Unfortunately, this didn't work. 

Is there anything else I can try?