I followed the steps and made it to a User Agreement before it stopped working again. I'm having the same issue with not being able to Force Quit it.
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Ok. Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
