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Re: Sims 4: Error code 801

The game crashes and shows Error 801 message telling me to relaunch the game whenever i try to load a game or start playing with a sim.

Its happened ever since I got the Eco game & fully updated everything after the 4th June update.

I just want to play the new game ☹️ please help!

14 Replies

  • sweetdevilsd's avatar
    sweetdevilsd
    5 years ago

    I've this problem too.

  • @r0seC @sweetdevilsd

    Are you using Mods? If so please move the Mods folder to the desktop, trash the localthumbcache.package file in your Sims 4 folder then see if you still get the error.
  • sweetdevilsd's avatar
    sweetdevilsd
    5 years ago

    Thank you so much. I've tried to do from your advice, But It's still error.😢 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago

    @sweetdevilsd

    Can you move your whole Sims 4 folder to the desktop then launch the game and start a new save to see if it still happens?

  • r0seC's avatar
    r0seC
    5 years ago

    I ended up starting a whole new save and just started completely new and remade my sim and now it seems to be working fine! 
    thanks for the advice guys! :D

  • kensch18's avatar
    kensch18
    5 years ago

    I have had a reoccurring error on certain lots when I try building, moving in sims, and interacting with the lot in any way (mostly random lots, as of now I only have run into 3 lots so far). I have tried the troubleshooting techniques for the error 801, reviewed other error 801 related problems, removed my mods, redownloading, etc. and no solution. I did however find the issue is stemming from my saves since when I erased saves, all lots were working. I should also note that once the 801 error alert pops up, the game will continuously load to no end until I eventually force quit the game. All other lots work and function at 100% but for some reason I am unable to interact with these select lots. All 3 of them are residential. Any help?

  • kensch18's avatar
    kensch18
    5 years ago
    @Bluebellflora I have had this issue for some time now. Not sure this will work with me as I have no clue which save was corrupted :/ And I believe they were separate corrupted saves
  • avrilfenlon's avatar
    avrilfenlon
    5 years ago

    Hi, I've been reading this thread and have been following all the instructions. I've had this problem for a while now, and since I've already lost everything in my sims game twice (households, builds, library, etc.) I've been trying to be extra cautious. I figured out which save had been causing this 801 problem, but it's the save that basically everything I made so far is in and I really don't know what to do. I've tried literally everything and it looks like the only solution is to let it go and start from scratch again... ☹️ 

  • avrilfenlon's avatar
    avrilfenlon
    5 years ago

    It does have some mods and cc, but even when I took them all out and tested everything the game still didn't work and the error kept on popping up.