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Bluebellflora's avatar
Bluebellflora
Hero+
10 years ago

[READ FIRST] Sims 4 - Mac Help, Guides and Troubleshooting

Whether your game isn't playing properly or you just want some info on how The Sims 4 should perform on your Mac, please take some time to read through this thread and try out some of the suggestions...
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Bluebellflora's avatar
Bluebellflora
Hero+
10 years ago

Finding your Mac's specifications

Click on the Apple icon in the top left corner of your desktop and select About This Mac. You should see a window like one of the ones above, depending on model. Please provide the following information, of available (you may need to click on More Info depending on what operating system you're running). Do NOT include your serial number:

  • Operating System (Version/macOS)
  • Mac model
  • Processor/Chip
  • Memory (RAM)
  • Graphics (if shown)
  • 15" and 16" Intel only MacBook Pro users - click on System Report then Graphics/Displays in the left side list. If your Mac has dedicated graphics this will show up as either NVIDIA or AMD in the right side window, please list the specification here as well.

  1. Are you running any antivirus or "cleaning" apps?
  2. Have you tried to repair the game in Origin/EA App? Origin - right click on the game in your game library and select Repair. EA App - Click on the game in your EA App Library then Manage > Repair
  3. Do you use CC/Mods? If so, have you tried removing them and trashing the localthumbcache.package file to see if that fixes your problem?
  4. How much storage is available on your internal drive (or external if you are using one for your game)? About This Mac > More Info > Storage
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    10 years ago

    Symptoms:

    • Game not loading such as:
      • game app bouncing in Dock then disappearing
      • stuck on game loading screen before or after main menu
      • black game screen
    • Frequent crashing such as:
      • during the intro screen before the main menu
      • during gameplay
      • after updating the game
    • In-game performance and graphics issues

     

    Read these instructions - [INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548 

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        10 years ago

        CC, Mods and Patching:

        • For clear instructions on how to install CC and Mods on a Mac, read itsaprilXD's excellent guide. Remember that installing Mods and CC into your game is done entirely at your own risk. They must be moved out of your Mods folder before patching. Once patched check with the creator that the Mods/CC are compatible with the latest patch before putting them back into your game.
        • Troubleshooting steps for custom content not showing up in-game can be found here.
        • Turn off automatic updates in EA App - EA App > Settings > Download. This is especially important if you are using Mods in your game. Make sure you don't have EA App set to launch when starting up your Mac

About The Sims 4 Technical Issues - Mac

Do you have technical issues with The Sims 4 on Mac? Get help from the community here!7,919 PostsLatest Activity: 2 hours ago