sims 3 not installed but still saying play on origin

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@hills248 wrote:

A few months ago I installed The Sims 3 from my mac to free up space for Sims 4. Since then I have decided to reinstall but instead of there being an install option on origin it instead says play. I have been through every forum on the topic and have done a manual uninstall. I have removed every file that mentions the Sims 3, have uninstalled the origin installer multiple times and restarted my computer yet it still says play! 

Someone help me please! 

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I've moved your post from the Battlefield 1 forum to the Sims 3 forum in order to maximize your chances for getting a solution to your problem.

Hi @hills248,

Let's try to find out if it's a problem with Origin's cache files. Please, follow these steps to restore your Origin and try to install the game again once you have finished. Does it work now? 🙂

-Mai

I've just followed the steps to reset the origin cache and re install to the latest version and it still says the base game is installed and ready to play when it's not even installed.

Hi @nham23,

There might be some files left in your computer from a previous installation of the game. In this case, I would try to make a manual uninstallation of The Sims 3.

A fellow simmer, Bluebellflora, has made a guide on how to uninstall and reinstall The Sims 3 on Mac, you might want to take a look 😉

Let us know if that helps,

-Mai

I've followed those steps and it still shows the base game and expansion packs as installed and ready to play. There is no trace of the game or any data relating to it left on my system. I honestly have done everything I could and nothing has worked.

Thanks for trying that. This is definitely very weird. Could you try to install Origin with a different Mac user?

-Mai

I'll give it a try

Great @nham23, we will be here, let us know if that works 😉

-Mai

Well I did look at it but was still limited to control and my documents. Eventually I did call you and an adviser told me to use a registry cleaner like CC Cleaner to uninstall Origin. It was there that I found the problem. There were registry files related to game still in my system that I didn't find when doing a search and clean of my MAC library. I managed to find them and uninstall them and as a result I'm happy to say that it has worked and the base game and all relevant packs are ready for downloading and installing again. I finally know now what to do in case something like this happens again.

Thank you for you help and advice

That's great news, @nham23! Glad to read you were able to install your game, enjoy it! And be nice with your sims! ;P

-Mai