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madchap57's avatar
madchap57
5 years ago

Sims4 still crashes or hangs with latest patch on MacOS

Hi all,

Writing on behalf of my daughter.

On macOS Catalina 10.15.7, macbook pro 2018 15", would not want to update to BigSur given already the troubles here.... Game version 1.69.57.1220, at least 10 lock-ups just today.

The game is unplayable. The rainbow spinwheel of death causes her to crash the game, repair, try again, spin for ever, crash the game, repair.... when it's not having to give the finger to the computer.

I've got a few logs of actual crash, but it seems the hangs do not produce logs at all, so the files attached may relate or just point to other bugs, seems there is no shortage of those.

Everything in the forum was pretty much tried. What's up with the low game quality after we spend hundreds on it?

Thanks.

PS: and the forum does not even allow attaching the games' logs directly: "The attachment's lastexception_63743458042.txt content type (text/plain) does not match its file extension and has been removed." XML files are not supported if renamed. ZIP not supported. Seriously?

mac

10 Replies

  • madchap57's avatar
    madchap57
    5 years ago

    Definitely a CPU lockup, trying to get some stacktraces, but information on the web is just useless.

    Received CPU usage trigger: 
  The Sims 4[5331] () used 90.00s of CPU over 165.07 seconds (averaging 54%), violating a CPU usage limit of 90.00s over 180 seconds.
process The Sims 4[5331] thread 106970 caught burning CPU! It used more than 50% CPU over 180 seconds
RESOURCE_NOTIFY trigger for The Sims 4 [5331] (90003485670 nanoseconds of CPU usage over 165.00s seconds, violating limit of 90000000000 nanoseconds of CPU usage over 180.00s seconds)
Saved cpu_resource.diag report for The Sims 4 version 1.0 (1) to The Sims 4_2020-12-13-151941_mbp15bee.cpu_resource.diag

    After a longer while, macOS watchdog sees there is a problem. Still nothing in log files for SIMS4 though.

    -[PersistentAppsSupport saveLogoutPersistentState:finalSnapshot:] |      checkAgainstApp is : The Sims 4
-[PersistentAppsSupport appShouldBeRelaunched:] | entered. checking app: The Sims 4
-[PersistentAppsSupport saveLogoutPersistentState:finalSnapshot:] |           Adding to relaunchArray: The Sims 4

    The game is still hard-locked at this point, and the only thing to do is to kill the game.

    I didn't mention, but there is no mods.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago

    @madchap57 

    Just remove the "XML" from the lastCrash report in TextEdit then attach it. The numbers in the file name are also meaningful.

    Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

    Did you try with a new Sims 4 folder? Trying to narrow down the exact cause and if it is model specific.

  • madchap57's avatar
    madchap57
    5 years ago

    Macbook pro 15, 2018.

    2.2Ghz 6-core i7

    16gb of ram

    Radeon pro 555X 4Gb

    I believe we tried clearing out that folder yes.

    Would there be some more engineering-centric help just than poking around and hoping for the best that EA could provide?

    I told my daughter to call me if she encounters the problem again (but she's not definitely playing everyday :-)) so that I can try to run "spindump" on the sim4 pid, since there is nothing showing up in the Console.app.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @madchap57

    The same happens on the 16" MBPs https://answers.ea.com/t5/Technical-Issues-Mac/WORKAROUND-Problems-playing-Sims-4-on-the-16-quot-MacBook-Pro/m-p/8750583#M27203

    Disabling automatic graphics switching seems to help those users (see solution on page 1 in the link) but they seem to have to download gfxCardStatus to make the switch permanent as the Mac is trying to switch back to the Intel chip.

    The same issue is also on the current line up of 27" iMacs https://answers.ea.com/t5/Technical-Issues-Mac/Sims-4-keeps-crashing-on-2020-iMac-27/td-p/9522077
  • madchap57's avatar
    madchap57
    5 years ago

    Thanks @Bluebellflora - I can definitely try to lock the gfx card to the discrete one.

    Here is the output of the command:

    com.apple.driver.AppleIntelLpssI2C (3.0.60)
    com.apple.driver.AppleIntelLpssDmac (3.0.60)
    com.apple.driver.AppleIntelLpssI2CController (3.0.60)
    com.apple.iokit.IOGraphicsFamily (576.1)
    com.apple.driver.AppleIntelSlowAdaptiveClocking (4.0.0)
    com.apple.AppleGraphicsDeviceControl (5.2.6)
    com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)
    com.apple.kext.AMDSupport (3.1.0)
    com.apple.driver.AppleIntelLpssUARTCommon (3.0.60)
    com.apple.driver.AppleIntelLpssUARTv1 (3.0.60)
    com.apple.driver.AppleIntelPCHPMC (2.0.1)
    com.apple.driver.AppleGraphicsControl (5.2.6)
    com.apple.kext.AMD9500Controller (3.1.0)
    com.apple.driver.AppleIntelKBLGraphics (14.0.7)
    com.apple.driver.AppleGraphicsDevicePolicy (5.2.6)
    com.apple.kext.AMDRadeonServiceManager (3.1.0)
    com.apple.kext.AMDRadeonX4000HWServices (3.1.0)
    com.apple.kext.AMDRadeonX4000 (3.1.0)
    com.apple.kext.AMDRadeonX4100HWLibs (1.0)
    com.apple.kext.AMDFramebuffer (3.1.0)

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @madchap57

    Thanks 🙂 Could you also attach the lastCrash you reference in your opening post? Just remember to delete XML from the first line.

    Please let me know how you get on disabling automatic graphics switching.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago

    For interest as the game is working fine for me, here is the output from my Mac (2017 15" MacBook Pro, AMD Radeon Pro 560 4GB, 10.15.7):

    com.apple.driver.AppleIntelLpssI2C                (3.0.60)            
com.apple.driver.AppleIntelLpssGspi               (3.0.60)            
com.apple.driver.AppleIntelLpssDmac               (3.0.60)            
com.apple.driver.AppleIntelLpssI2CController      (3.0.60)            
com.apple.driver.AppleIntelLpssSpiController      (3.0.60)            
com.apple.iokit.IOGraphicsFamily                  (576.1)             
com.apple.AppleGraphicsDeviceControl              (5.2.6)             
com.apple.kext.AMDSupport                         (3.1.0)             
com.apple.driver.AppleIntelKBLGraphicsFramebuffer (14.0.7)            
com.apple.driver.AppleIntelSlowAdaptiveClocking   (4.0.0)             
com.apple.driver.AppleGraphicsControl             (5.2.6)             
com.apple.driver.AppleIntelPCHPMC                 (2.0.1)             
com.apple.kext.AMD9500Controller                  (3.1.0)             
com.apple.driver.AppleIntelKBLGraphics            (14.0.7)            
com.apple.driver.AppleIntelLpssUARTCommon         (3.0.60)            
com.apple.driver.AppleIntelLpssUARTv1             (3.0.60)            
com.apple.driver.AppleGraphicsDevicePolicy        (5.2.6)             
com.apple.kext.AMDRadeonX4000HWServices           (3.1.0)             
com.apple.kext.AMDRadeonX4000                     (3.1.0)             
com.apple.kext.AMDRadeonX4100HWLibs               (1.0)               
com.apple.kext.AMDRadeonServiceManager            (3.1.0)             
com.apple.kext.AMDFramebuffer                     (3.1.0)

    I've put in bold the differences between our Macs.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @madchap57

    Yeah, that's from the 6th December. There was a patch last Monday, could she patch then see if it happens again? If it does please get the lastCrash report again.

    Did the disabling graphics switching work?

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