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madchap57's avatar
madchap57
5 years ago

Sims4 still crashes or hangs with latest patch on MacOS

Hi all, Writing on behalf of my daughter. On macOS Catalina 10.15.7, macbook pro 2018 15", would not want to update to BigSur given already the troubles here.... Game version 1.69.57.1220, at least...
mac
madchap57's avatar
madchap57
5 years ago

Macbook pro 15, 2018.

2.2Ghz 6-core i7

16gb of ram

Radeon pro 555X 4Gb

I believe we tried clearing out that folder yes.

Would there be some more engineering-centric help just than poking around and hoping for the best that EA could provide?

I told my daughter to call me if she encounters the problem again (but she's not definitely playing everyday :-)) so that I can try to run "spindump" on the sim4 pid, since there is nothing showing up in the Console.app.

  • madchap57's avatar
    madchap57
    5 years ago

    Thanks @Bluebellflora - I can definitely try to lock the gfx card to the discrete one.

    Here is the output of the command:

    com.apple.driver.AppleIntelLpssI2C (3.0.60)
    com.apple.driver.AppleIntelLpssDmac (3.0.60)
    com.apple.driver.AppleIntelLpssI2CController (3.0.60)
    com.apple.iokit.IOGraphicsFamily (576.1)
    com.apple.driver.AppleIntelSlowAdaptiveClocking (4.0.0)
    com.apple.AppleGraphicsDeviceControl (5.2.6)
    com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)
    com.apple.kext.AMDSupport (3.1.0)
    com.apple.driver.AppleIntelLpssUARTCommon (3.0.60)
    com.apple.driver.AppleIntelLpssUARTv1 (3.0.60)
    com.apple.driver.AppleIntelPCHPMC (2.0.1)
    com.apple.driver.AppleGraphicsControl (5.2.6)
    com.apple.kext.AMD9500Controller (3.1.0)
    com.apple.driver.AppleIntelKBLGraphics (14.0.7)
    com.apple.driver.AppleGraphicsDevicePolicy (5.2.6)
    com.apple.kext.AMDRadeonServiceManager (3.1.0)
    com.apple.kext.AMDRadeonX4000HWServices (3.1.0)
    com.apple.kext.AMDRadeonX4000 (3.1.0)
    com.apple.kext.AMDRadeonX4100HWLibs (1.0)
    com.apple.kext.AMDFramebuffer (3.1.0)

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      5 years ago
      @madchap57

      Thanks 🙂 Could you also attach the lastCrash you reference in your opening post? Just remember to delete XML from the first line.

      Please let me know how you get on disabling automatic graphics switching.
      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        5 years ago

        For interest as the game is working fine for me, here is the output from my Mac (2017 15" MacBook Pro, AMD Radeon Pro 560 4GB, 10.15.7):

        com.apple.driver.AppleIntelLpssI2C                (3.0.60)            
com.apple.driver.AppleIntelLpssGspi               (3.0.60)            
com.apple.driver.AppleIntelLpssDmac               (3.0.60)            
com.apple.driver.AppleIntelLpssI2CController      (3.0.60)            
com.apple.driver.AppleIntelLpssSpiController      (3.0.60)            
com.apple.iokit.IOGraphicsFamily                  (576.1)             
com.apple.AppleGraphicsDeviceControl              (5.2.6)             
com.apple.kext.AMDSupport                         (3.1.0)             
com.apple.driver.AppleIntelKBLGraphicsFramebuffer (14.0.7)            
com.apple.driver.AppleIntelSlowAdaptiveClocking   (4.0.0)             
com.apple.driver.AppleGraphicsControl             (5.2.6)             
com.apple.driver.AppleIntelPCHPMC                 (2.0.1)             
com.apple.kext.AMD9500Controller                  (3.1.0)             
com.apple.driver.AppleIntelKBLGraphics            (14.0.7)            
com.apple.driver.AppleIntelLpssUARTCommon         (3.0.60)            
com.apple.driver.AppleIntelLpssUARTv1             (3.0.60)            
com.apple.driver.AppleGraphicsDevicePolicy        (5.2.6)             
com.apple.kext.AMDRadeonX4000HWServices           (3.1.0)             
com.apple.kext.AMDRadeonX4000                     (3.1.0)             
com.apple.kext.AMDRadeonX4100HWLibs               (1.0)               
com.apple.kext.AMDRadeonServiceManager            (3.1.0)             
com.apple.kext.AMDFramebuffer                     (3.1.0)

        I've put in bold the differences between our Macs.

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