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edko85's avatar
edko85
New Novice
24 hours ago

The Sims 4 unusable on Mac since forced Origin → EA App migration

I am a macOS user and I previously played The Sims 4 without any issues on Origin.

EA forced the migration from Origin to the EA App, and since that change I have not been able to play the game at all.

The Sims 4 is permanently stuck at “Updating 8% / Preparing 129 GB” and never completes. The update cannot be cancelled, and the EA App eventually throws errors (including error code 108).

I have already tried all standard troubleshooting steps:
- Reinstalling the EA App
- Clearing EA App cache and support files
- Reinstalling The Sims 4
- Restarting macOS multiple times
- Testing on a brand-new macOS user account
- Confirming a stable internet connection

The exact same issue happens even on a clean user profile. This confirms the problem is not my Mac, but the EA App for macOS.

The game worked before on Origin. Since being forced onto the EA App, the product I paid for is no longer usable.

Is EA aware of this issue on macOS, and is there an official fix or workaround? At this point, the EA App is preventing access to content I already purchased.

crashing
ea app
expansion packs
origin
updates

1 Reply

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    16 hours ago

    edko85​ 

    The majority of Mac users are able to play through EA App, I personally have it installed on four different Macs and it runs ok, at least enough to be able to launch and run TS4. From memory the 108 error code is related to permissions and EA App not having been granted the necessary permissions by the user. Give it Full Disk Access in System Settings > Privacy & Security.

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