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Re: Game crashing or not loading especially after updating? Post here.

Hi, I’ve been unable to open my game for the past three days. When I click "Play" in the EA app, The Sims 4 icon briefly appears, then closes itself after a few seconds, and the EA app reopens.

Steps Tried:

  • The issue occurs even without mods
  • Repaired the game via the EA app
  • Reinstalled the game
  • The game updated to the latest version while repairing
  • My Mac has no available software updates
  • Game files are located in: Documents > Electronic Arts > The Sims 4

Despite all this, the issue persists. I haven't modified any files, and the game was working fine earlier. I simply closed the app, and when I tried launching the game again a few hours later, this started happening (a few days ago).

System Specs:

  • MacBook Pro (15-inch, 2017)
  • Processor: 3.1 GHz Quad-Core Intel Core i7
  • Graphics: Radeon Pro 560 (4GB) & Intel HD Graphics 630 (1536MB)
  • RAM: 16GB 2133 MHz LPDDR3
  • macOS Version: Ventura 13.7.4

I’m not sure what else to try at this point. Any help would be greatly appreciated!

5 Replies

  • Hazel_Mac's avatar
    Hazel_Mac
    Seasoned Newcomer
    1 year ago

    I was having this exact issue too, not sure what I did but now when I try and launch the sims it says it is already running (which it is not)

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