Unrecognised Video Card Error - fix for Mac
This is a common error message which does not impact the game.
You can easily fix this yourself by following these instructions:
Right click on the Sims 4 base game, wherever you have...
Forum Discussion
I have Unrecognized Video Card issue, which does disallow me several options in gameplay making it impossible to play.
I tried fixing it going through this link: https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Unrecognized-video-card/m-p/9507008 but it did not work.
I have also repaired the game several times - did not help still Video Card is: Name (database): [Found: 0, Supported: 1].
Please help me to solve this issue ( I am even willing to pay) since it is making gameplay impossible for me. Will be really gratefull.
Hi I'm having the same problem could you help me?
- @WafflesCakes
Update to the latest version of macOS. You could also follow these instructions, presuming you have an M2 Mac? https://answers.ea.com/t5/Technical-Issues-Mac/Unrecognized-video-card/m-p/12523863#M56140Hello there, i've done everything from the unrecognised video card it's done. and i've also updated my macOS to the latest version. however, it still crashes as soon as i open the game on gameplay mode. can you please take a look at this, and let me know what i should do? i've spent days now trying to figure this out, but i still can't get it work properly without crashing. i need your help. thank you so much!
Move/rename the Sims 4 folder then try to launch the game and play for a bit - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163
