Unrecognised Video Card Error - fix for Mac
This is a common error message which does not impact the game.
You can easily fix this yourself by following these instructions:
Right click on the Sims 4 base game, wherever you have it in...
Forum Discussion
Hey all. I'm going through something really frustrating with Sims 4 right now.
Yesterday I noticed that whenever I click on my sims or any other objects, nothing would pop up. I thought it was an issue with my mods, so I removed them all as a test and tried to reboot my game.
When I opened the game again, I got an error saying that i had an unrecognized video card. And all of my save files were gone... almost 2000 hours worth of gameplay.
I opened up my Config.log, and here is the info I got.
=== Graphics device info ===
Number: 0
Name (driver): Apple M2
Name (database): [Found: 0, Supported: 1]
Vendor: Apple
Chipset: Vendor: 106b, Device: 0000, Board: 00000000, Chipset: 0000
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: FD626D62
Texture memory: 10922MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8
I tried manually adding in graphics cards to the ConfigOverride folder, but I don't think anything matches my mac's Apple vendor. I also tried repairing the game, resetting origin, adding in lines of code with TextEdit, reinstalling the sims 4, taking out the sims 4 folder from the electronic arts folder to force it to make a new one, restarted my laptop, updated my laptop, so many things... I've looked through all forums and can't find anything that works.
I never post on forums so I'm really desperate here. Any help would be appreciated.
Thanks!
- @woahissakaitlyn
The unrecognised video card error would not have caused your loss of files. Have you checked your iCloud? https://answers.ea.com/t5/Mac/READ-FIRST-Saves-CC-Mods-or-Library-items-disappeared-iCloud/m-p/10242133#M45493
For the error message, please post a screenshot of the lines you added in the .sgr file. Apple is the Vendor. You have an M2 chip which is covered in the opening post.Yes, I synced my iCloud drive and still nothing.
Here's a screenshot, I added in the very last line before "end"
- @woahissakaitlyn
What is your specific M2 chip? Perhaps you have a Pro or a Max.
Syncing iCloud can actually cause more issues, all explained in the thread I linked.
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